(1) You can call the customer service hotline of China Bank at 95566 to get your user name back.
(2) You can also bring any account associated with personal online banking and valid identification for opening an account to the China Bank outlet to retrieve the user name.
2. If you forget your personal online banking login password, you can handle it in the following ways:
(1) You can operate by yourself through the "Retrieve User Name and Password" function on the personal online banking login page. In the process of system self-retrieval, it is necessary to verify the withdrawal password of debit card or the telephone inquiry password of credit card.
(2) You can also bring any account associated with personal online banking and valid identification for opening an account to reset the login password at the business outlets of Bank of China.
The above contents are for your reference. Please refer to the actual business regulations.
If you have any questions, please contact online customer service of Bank of China.
You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.