Service time: 6: 30- 18: 00.
Service content:
1, bus network consultation;
2. Route direction and site consultation;
3. Consultation on line capacity configuration, operation frequency and operation time;
4, starting and ending point guidance service and fixed-point ride information consultation;
5. Accept the reasonable suggestions of the society on bus service;
6. Real-time position consultation of bus operating vehicles;
7. Passenger lost and found investigation; (Passengers are required to provide detailed information such as time, direction and car number at that time for easy searching);
8. Accept passenger complaints and forward them to the team for verification and reply (ask passengers to provide detailed information such as time, direction and car number at that time).
In order to facilitate passengers and the masses to consult and complain, the company has set up a complaint hotline, the bus hotline is 52830888, and the contents reflected by the hotline must be conveyed to relevant departments in time. Complaints against passengers should be notified within 3 working days and handled within 10 days. If it cannot be handled within the specified time due to reasons other than the unit, it shall explain and inform the complainant. If you are not satisfied with the unit's reply and handling, you can complain to the competent department and inform the contact information.