Understand customers' opinions and requirements on hotel management and service quality. Familiar with tourists' information, visit some big customers regularly and deepen communication with them. Be fully responsible for the promotion of banquets, conferences and exhibitions. Evaluate the performance of subordinates regularly, reward and punish according to the company's reward and punishment system, and cultivate a high sense of responsibility. ?
Hotel account manager mainly has the following work contents:
1, make sales strategy:
Only by correctly evaluating the hotel's geographical location, understanding the hotel's equipment standards and maintenance level, the maintenance level of hotel rooms, lobbies and restaurants, the quality of managers and management service procedures, and correctly analyzing the hotel's service quality, can we grasp the initiative in the market competition and improve our competitiveness.
2, responsible for the sales of hotel products:
Hotel sales targets are generally divided into: external sales and individual sales in front of the door. External sales mainly include company sales, business travel sales, conference sales, long private room sales, catering sales and telephone booking sales. (Account managers can use telephone, door-to-door sales and signing agreements to promote sales).