1 and 12333, as the national public service telephones of human resources and social security system, mainly provide public services such as policy consultation, information inquiry, service guide, complaints and reports in the fields of employment, social insurance, personnel, talents, wage and income distribution and labor relations.
2. Service content: consultation on labor security policies and regulations such as labor security legal work, employment management, salary (remuneration) welfare, labor relations, labor disputes, labor standards, skills training and appraisal, pension insurance, unemployment insurance, medical insurance, work injury insurance and maternity insurance; Inquire about the procedures and institutions for handling various labor and social security affairs.
3. Query function: query the company's payment status; Basic information query of personnel; Inquire about the basic information of retirees; Personal account inquiry of endowment insurance; Medical insurance personal account inquiry; Consumer inquiries; Unemployment, work injury, maternity insurance payment inquiry, etc. The public should check the above contents according to the social security number or 18 ID number.
12369 reporting process
1. After the complainant dials 12369, the operator will input the complaint information.
2, will belong to the environmental protection department within the scope of responsibility of the complaint cases promptly communicated to employees.
3. After receiving the information assigned by 12369, they rushed to the scene to conduct on-site investigation and put on record the suspected environmental violations.
4. Law enforcement officers will reply the results to the complainant and the environmental protection report acceptance center.
5. 12369 the report acceptance center conducts spot checks and return visits to the hot and difficult cases that have been answered.
6. 12369 The reporting acceptance center will issue a supervision letter for dissatisfied cases handled by the masses for more than three times.
To sum up, 12333 is a national unified public telephone for human resources and social security. Its main duties are to provide labor security consulting services for the public, undertake public affairs, complaints and reports, telephone and online letters and visits, and coordinate and handle all kinds of problems and demands reflected by the masses.
Legal basis:
People's Republic of China (PRC) labor contract law
Article 74
The labor administrative department of the local people's government at or above the county level shall supervise and inspect the following implementation of the labor contract system according to law:
(a) the rules and regulations formulated by the employer and directly related to the vital interests of workers and their implementation;
(2) The conclusion and dissolution of the labor contract between the employer and the employee;
(three) the labor dispatch units and employers to comply with the relevant provisions of labor dispatch;
(four) the employer's compliance with the provisions of the state on the working hours and rest and vacation of workers;
(five) the employer's payment of labor remuneration agreed in the labor contract and the implementation of the minimum wage standard;
(six) the employer's participation in various social insurances and payment of social insurance premiums;
(seven) other labor supervision matters stipulated by laws and regulations.