Internship Unit: Telecom Company Foreword: Thank you very much for providing us with the opportunity to practice in Shiyan Telecom Desheng Bureau during the summer vacation. Through this internship, we learned a lot and increased our work experience. 1. The purpose of the internship is to learn about the main business and business development of Shiyan Telecom through the study in the telecom marketing department, cooperate with the staff and understand the work flow. Second, the internship period is from June 24, 2008 to July 2008 14. Third, the internship location is Xidan North Street 107, Xicheng District, Shiyan City. Fourth, internship units and departments. V. Internship content We arranged to work in the marketing department of Shiyan Telecom Desheng Bureau. We are mainly responsible for collecting and sorting out information and laying the foundation for marketing analysis. In my work, I basically understand the business development of Shiyan Telecom Desheng Bureau, the business promotion scope of regional buildings and the scope of efforts to expand. We feel that although the fixed-line business is facing such a strong competitor as China Netcom, and other businesses are also attacked by China Mobile and China Unicom, the business of China Telecom still has development potential, and the telecom has been working hard. Our internship report is divided into two parts: Part I: Understanding the Basic Information of the Company Part II: Practical Work Part I Basic Information of the Company Through the internship in Shiyan Telecom, we learned some basic information of Shiyan Telecom, the details are as follows: Company Introduction Shiyan Telecom Co., Ltd. is a wholly-owned subsidiary of China Telecom Group Company, which was established on June 28, 2002. China Telecom Group Company authorized Shiyan Telecom Company to use the goodwill and intangible assets of China Telecom. Shiyan Telecom Company provides comprehensive telecommunications services including domestic and international fixed telephone, data transmission, Internet and broadband access, value-added telecommunications services such as broadband applications, and related services such as system integration, technology development, technical services, information consultation, engineering design and construction for Shiyan government, enterprises and institutions, residential quarters and other institutional customers. Clear market positioning Shiyan Telecom Company insists on meeting the needs of large customers for broadband, intelligent and multifunctional telecom products from network structure design to equipment selection. Through a professional marketing and service team, the company provides personalized solutions for major customers according to their short-term business needs, technical development trends and investment economic analysis, and provides after-sales tracking services such as network consultation, technical training and business upgrade. Reliable Network Foundation Since its establishment, Shiyan Telecom Company has rapidly implemented the construction of all-optical network and the extension of China Telecom's national network in Shiyan, and signed an interconnection settlement agreement with Shiyan Communication Company on June 5438+February 65438+March 2002, realizing the interconnection with various telecom operators and providing Shiyan customers with a broadband, intelligent and extensible communication network environment. Shiyan Telecom Company adopted the latest telecommunication technology to establish Shiyan MAN. The overall structure of the network is concise and efficient, and the number of visits and transfers by users is greatly reduced, which effectively reduces the network failure rate and ensures the stability of the network. First-class service guarantee Shiyan Telecom Company adopts the international leading CRM concept, establishes a complete BOSS system in an all-round way, and establishes a professional and high-quality key account marketing and service team to provide customers with professional, thoughtful and high-level network management and customer service from pre-sales technical support, sales business opening to after-sales maintenance guarantee. * * * Win-win business philosophy Shiyan Telecom Company provides a variety of flexible operation cooperation modes while providing telecom services, and creates win-win cooperation modes with customers in basic business provision, resource cooperation and value-added application development, so as to create value for customers. Corporate culture: true service, far-reaching innovation, and enhancing the value for customers. Liu Bo, the general manager of Shiyan Telecom, once said that Shiyan Telecom adheres to the service concept of "customer first, dedicated service" of China Telecom Group, regards meeting customer needs as the source of the company's survival, and takes enhancing customer value as the driving force of the company's development, providing customers with diversified products, one-stop service and customized personalized solutions. From the texts collected by www.ttshopping.net, Fan Wen's home, I have a clearer understanding of their cultural ideas and understand the importance of customer relationship management in an enterprise, especially for operators. Whoever seizes the customer wins the market. Shiyan Telecom Company should adhere to the service concept of "customer first, dedicated service" of China Telecom Group. It is very practical to meet customer needs as the source of the company's survival, to enhance customer value as the driving force of the company's development, and to provide customers with diversified products, one-stop services and tailor-made personalized solutions. 1 product category voice business professional rental business China broadband internet telecom card business value-added business video business Part II internship specific work During the internship, our main job is to collect and sort out the information of Desheng Branch, make charts and finally form a survey report and visit customers. Among them, the former has a large workload, while the latter's customer visit allows us to experience the quality of communication with customers on the spot and meet the needs of customers. The workflow is as follows: In May 2008, the survey report of telecom business income distribution in the administrative area of Desheng Bureau. 1. Investigation purpose: According to the data collected in May 2008, make a chart to clarify the distribution of business income in each administrative region, and then grasp the performance of each region, find out the existing problems and solve them, tap the potential market, improve and maintain the existing customer relationship, and provide detailed data for the higher authorities to formulate the development plan of the German victory bureau. Second, the nature of the investigation: the internal investigation and analysis report provided to the internal marketing department of the telecommunications enterprise. Iii. Workflow: (1) The data collected mainly comes from two aspects: one is historical data, and the other is to ask the account manager for relevant information. 1, the historical data is scattered and unsystematic, so we need to use the statistical knowledge we have learned and use computer operating software to complete the screening and classification of useful data. And some data need us to judge, and then search from the telecom internal website. Because the building characteristics of the account manager are different, you should ask him for the information you need and sort it out through your own organization. (2) Organize data and draw charts 1. After sorting out the information, we give full play to the team spirit and get active assistance and cooperation from members of Desheng Branch. Apply theory to practice. We classify the data according to the building name, manager, administrative area, optical fiber resources, transmission equipment location and other related indicators. The administrative areas are mainly concentrated in Haidian District, Xicheng District, Chaoyang District and Shijingshan District, and the optical fiber resources mainly come from self-construction. 2. Making Charts We make full use of computer knowledge to make charts and draw pie charts according to the sorted data. See the figure below. Then draw charts and pie charts according to the internal structure indicators of telecom revenue in each administrative region. In the process of sorting out data and drawing charts, our team cooperated tacitly and completed the task efficiently with the assistance of branch employees, which was recognized by superiors and praised by members of the marketing department. Get the income distribution of the administrative district, the total income of buildings in the administrative district, fixed telephone, broadband and networking of new service lines. Xicheng District 02.0840.9400.908080885360.1939.82 Chaoyang District 3.0029.5518.288.230.
-China Telecom employees.