Is the bank customer consultant a customer service?

Consulting service refers to a package of consulting services provided by banks to customers according to their business characteristics and specific business needs, including customer credit, bank credit, country risk, letter of credit terms, document quality, foreign exchange management, financing plan, negotiation consultation, etc.

Customer service mainly embodies a value oriented to customer satisfaction, and integrates and manages all the elements of customer interface with the preset optimal cost-service combination. Broadly speaking, anything that can improve customer satisfaction belongs to the category of customer service. Customer satisfaction refers to the gap between what the customer actually "perceives" and what he expects. )

The two should be different.

I hope my answer can help you.