The main responsibility of customer service is to greet buyers, answer their inquiries, introduce products to buyers and provide good after-sales service for buyers. At present, the division of customer service has reached a very detailed level. In addition to the above functions, there are also online shop customer service to accept buyers' complaints and help sellers pack.
There is also the responsibility of the customer service specialist, answering the customer service hotline, accepting telephone inquiries from customers, answering customers' inquiries about the quality of the company's products, handling and feeding back customers' complaints and returns in time, ensuring customer satisfaction, recording customer information in detail and making summary analysis; Good artistic accomplishment, strong customer service consciousness and customer relationship management ability.
Create background:
New Oriental Education Technology Group grew up from Beijing New Oriental School and was established on June 6th. 1993+0 1. Focusing on training, the Group has a number of training systems, including Babylonian kindergarten, bubble children's education, excellent middle school education, basic English training, college English and postgraduate training, overseas examination training and multilingual training.
At the same time, remarkable achievements have been made in basic education, vocational education, educational research and development, overseas consulting and cultural industry. As a famous private educational institution in China, New Oriental Education Technology Group was successfully listed on the new york Stock Exchange on September 7th, 2006.
Reference to the above content: Baidu Encyclopedia-New Oriental