The center has won many awards in promoting the "Golden Three Project" and implementing the "VAT reform" in the tax system of the General Administration and the Provincial Bureau, and won the honorary titles of "Women workers in the province have contributed and set an example" and "March 8th Red Flag Collective in Qinghai Province". Since its establishment, Qinghai 12366 has made great efforts to lay a solid foundation for transportation, cultivate business backbones, improve comprehensive quality, and live up to expectations, forming an infinite extension and development tax coordinate axis standing on the plateau.
Pay close attention to the "abscissa" of traffic and constantly update the growth rate. Qinghai 12366 Tax Service Center relies on the service hotline management platform under the provincial data centralized mode, mainly providing tax-related consulting services for nearly 300,000 taxpayers from all walks of life and the whole province.
According to statistics, 12366 has received more than 390,000 inquiries and sent more than 5 million tax-related text messages. The total annual consulting service has increased from less than 1 10,000 person-times at first to 130 1 10,000 person-times in 20 16 years. At present, the service capacity of Qinghai 12366 tax service center can reach up to 1800 manual service calls every working day, and an average of more than 60 consultations are received by a table. The hotline connection rate has remained above 90% for a long time, and the taxpayer's satisfaction has reached above 95%. In the national special monitoring of 12366 hotline, Qinghai 12366 ranked in the top ten and entered the national excellent ranks.