Because salespeople directly deal with customers, representing the image of developers and real estate, gfd is very important, requiring ev
Because salespeople directly deal with customers, representing the image of developers and real estate, gfd is very important, requiring every employee engaged in sales to consciously keep the appearance neat, clean and pleasing to the eye. The following is the sales etiquette of real estate personnel I compiled for you, hoping to help you!
Sales etiquette of real estate personnel
Cleanliness: Take a bath every day, keep your body clean and tasteless, and don't use special perfume.
Radiant: Pay attention to food hygiene, combine work and rest, and be full of energy.
Appropriate amount of makeup: female salespeople must make you fade and make you suitable without exaggeration.
Clean hair: Wash your hair frequently to ensure that there is no dandruff. Oral cleaning: Brush your teeth twice a day to keep your teeth white and your breath fresh.
Clean your hands: cut your nails frequently, wash your hands frequently and keep your hands clean and free of dirt.
Uniforms are neat: uniforms are often changed, dressed neatly, and shoes are polished.
Clothes must be kept neat, clean, free from stains and obvious wrinkles;
Button up and tie a tie, bow tie or bow tie;
The suit should not be too long or too short. Generally, it is advisable to cover your hips, and don't show your hips.
Shirt cuffs should not be too fat, generally the cuffs are up to 2 cm to the wrist;
In principle, there should be nothing in the pocket of a suit jacket, and the collar of the jacket should be decorated with few badges.
When walking, the pace should be moderate, and women should take small steps. Avoid striding and running * * * Don't wipe your feet on the floor unless there is an emergency.
Keep the upper body standing standard when walking. The range of thigh movement should be small, mainly relying on the calf to eject forward to bring out the pace. Avoid indecent movements such as hips and buttocks, and don't have obvious positive and negative "splayed feet" when walking.
In corridors, stairs and other public passages, employees should walk on the left, not in the middle of the corridor.
When several people walk together, don't walk side by side, so as not to affect the passage of guests or others. If it is really necessary to walk side by side, no more than three people should move side by side, make way for others at any time, and avoid rampaging.
When you meet a guest anywhere, you should take the initiative to give way, and don't rush away.
At the door of a single passage, two people are not allowed to squeeze in. When you meet a guest or colleague, you should take the initiative to step back and make a "after you" gesture with a smile.
When walking in the corridor, generally don't just pass by the guests in front. If you need to pass, you should say "I'm sorry" first, and the guests should say "thank you" when they get out of the way, and then cross it gently.
When talking to people, you should first keep your clothes clean and tidy.
When talking, look at each other with soft eyes and smiles, and gently nod your head to show that you understand the topic or content of the conversation.
When standing or sitting down, you should keep the correct standing posture and sitting posture. Don't put your hands on your hips, put your pants in your pockets, cross your chest or play with other things.
When others are talking, don't tidy your clothes, fiddle with your hair, touch your face, pick your ears, pick your nostrils, scratch yourself and knock on the table. Instead, do it upside down to avoid people.
No laughing or dancing loudly.
Don't always look at your watch when guests are talking.
When three people speak, they should use a language that three people can understand.
Don't imitate other people's language, intonation, gestures and expressions.
When walking behind others, don't give a sly laugh, so as not to cause misunderstanding.
When you speak, you should always use polite expressions such as "please", "you", "thank you", "I'm sorry" and "you're welcome", and rude words or contemptuous and insulting language are not allowed. Don't joke too much.
Don't refute, satirize or ridicule the guests with any excuse, don't argue with the guests, and don't be reckless and vulgar in language. No matter how the guests are, be polite and keep calm no matter how excited.
When addressing guests, you should address them by their last names, and use "Mr." or "Ms. or Ms.". If you don't know their last names, you should use "this gentleman" or "this lady or madam".
When there are several people present, when talking with others present, don't address others by "he", but call them by their first names or "Mr. A" or "Ms. A".
Whenever you receive anything from a guest, say "thank you"; Say "sorry" for any inconvenience caused to the guests; Thank guests when returning documents, etc. You can't throw them to the guests or on the table without saying a word.
When guests say "thank you", they should answer "you're welcome" or "you're welcome", and there can be no response.
You can't use "hello" when greeting others at any time.
You can't answer "I don't know" to the guest's inquiry. If you don't know anything, please ask the guest to ask later. Or ask the guests to contact the relevant departments or personnel directly.
There should be no finger or pen to show the direction to the guests.
When serving or making a phone call, if there are other guests, you should nod your head and look at them to welcome them. Please wait a moment and finish the work at hand as soon as possible. You can't leave the guests cold without saying anything.
If you really have something urgent or answer the phone and need to leave the guests in front of you, be sure to say "sorry, please wait a moment" and deal with it as soon as possible. When you face the guests again, you should say "I'm sorry to have kept you waiting" and then start serving without saying a word.
If you want to talk to a guest, you should say hello first. You shouldn't sit in front of the guests if they are talking to others. If you need to talk to the guests immediately, you should say, "I'm sorry, can you forgive me?" I have something urgent to discuss with this gentleman. "If the guest agrees, he should be grateful.
If you want to cough or sneeze during the conversation, you should say "I'm sorry" and turn aside, and cover it with a handkerchief as much as possible.
Guests should say "welcome" when they come to the company, and say "please walk slowly" or "welcome next time" when they leave.
When you speak, your tone should be natural, clear, soft, cordial and enthusiastic. Don't put on airs, the volume should be moderate.
All calls must be answered within three times.
When answering the phone, say hello first, then report the name of the project, and then say "I'm glad to serve you!" " "Don't be broken, talk on the phone with a smile.
When talking, you must have a pen and paper at hand to record the main points of the other party, and the other party can confirm it by simply repeating it.
When talking, if you need to talk to someone halfway, say "I'm sorry" and ask the other person to wait, and cover the microphone with your hand before talking to someone.
When guests ask questions or inquiries on the phone, they should not only answer politely, but also try to avoid using ambiguous answers such as "maybe", "maybe" and "probably". If you don't know, you should try to find out and give the guest a clear and definite answer. If it is not clear and can't be found, just answer "Sorry, sir, I don't have this information at present".
If it takes a long time to inquire information during the call with the guest, you should say "inquiring, please wait a moment" to the other party from time to time.
At the end of the call, say goodbye politely, such as "goodbye", "thank you" and "welcome to XXX". When the other party finishes the call, gently put down the receiver.
When guests or colleagues are talking to each other, they are not allowed to interrupt casually. When they have special needs, they must first say, "Sorry to bother you."
We should fully care about the difficult problems or requirements of our guests and ask them enthusiastically. We shouldn't deal with them in a hurry on the pretext of being busy with work.
When guests make excessive demands, they should explain patiently, don't get angry, don't blame or criticize the guests, and have to ignore them. At any time, they should keep their manners and handle them calmly and properly.
All employees should take the initiative to greet guests, superiors and company colleagues.
Say "five tones", that is, welcome, deliver a speech, thank you, apologize and see the guests off. It is forbidden to use "four languages", that is, contempt, irritability, denial and quarreling.
Anyone who enters a room or office should knock at the door first and get the owner's permission before entering. You are not allowed to browse anything in the room without the owner's permission. Don't sit down without permission when talking to the boss.
When handing a business card, you should stand up and hold the two corners of the business card with your thumb and forefinger. The text of the business card should be given directly to the other party.
When customers enter the door, they should get up immediately, greet them with a smile, show their welcome, guide them to their seats, make tea, and then ask them about the housing they need and related questions. When it rains, customers don't bring rain gear and take the initiative to give them an umbrella to say hello, so that they feel at home.
Carefully record customer information and needs * * * name, telephone number, address, appearance characteristics, required housing, visit and return visit time, return visit situation, etc. * * * The more detailed the better.
Good at listening. When the other party speaks, we should listen carefully, and often have some first-class communication methods, which can make the other party feel that they are taken seriously. Never show disinterest or interrupt each other.
Good at talking: learn humor, think clearly when you speak, and avoid talking about topics that are easy to arouse the other party's disgust.
The first requirement for sales staff is a friendly smile and enthusiasm for working customers. Sincere enthusiasm is the only way to break the barrier between customers, and the chemical effect emitted by polite and friendly smiles will make salespeople like talents. Enable customers to make ordering decisions. Even if the customer fails to subscribe, I believe it will leave a trust and unforgettable impression, paving the way for the next subscription. Smiling can bring convenience to work, happiness to family and prosperity to career. If you give the other person a smile, you will get 10 times the income. At the right time and on the right occasion, a simple smile can work miracles. A smile will never disappoint.
Excellent salespeople are first of all patient listeners, who are good at capturing valuable information from other people's words and adjusting their strategies at any time according to customers' requirements. It is impolite to interrupt others' speech, which is easy to cause others' disgust and dissatisfaction, and should be avoided as far as possible. It is important to concentrate on listening, which is manifested in trying to keep eye contact with each other. When others talk a lot and you look around, imagine how the other person feels. This is not only impolite, but also makes people feel that you don't respect him and lack sincerity. When the other person is talking intently, you should make corresponding expressions and simple responses to emphasize that you are really listening. You can add various body language such as smiling, sorry, nodding and shaking your head to make the other person feel. While listening, we should also pay attention to the changes of the other person's manner, expression, posture, tone and intonation, and try our best to understand the information conveyed by such non-verbal symbols, so as to understand the meaning of the other person more accurately.
Do you often show disrespect or dissatisfaction with your employer, company, friends or acquaintances in your speech? On the surface, it will be honest to talk to others about these issues, but in fact, others will despise such words and deeds and think that you are disloyal and untrustworthy, which will directly affect your sales performance.
When talking with customers, you can make some jokes appropriately, but you should pay attention to your discretion and don't overdo it. Moderate jokes and humor are not for making fun of others' ignorance, mistakes and behaviors, but for good communication. In sales, the effective use of humor can bring you inspiration and make sales work smoother. But if the joke is excessive and low-level, it will backfire and make people feel vulgar.
When talking with customers, especially when introducing your company and products, try to be relaxed and confident, so that customers can feel that you are full of confidence in your company and products. If you are nervous and lack self-confidence, it will be difficult for customers to make up their minds to buy your products.
Psychological requirements of real estate sales staff
1, persevere and constantly cultivate your ability to overcome difficulties.
2, positive, unwilling to lag behind, enterprising.
3. Take the initiative, don't rely on it
4, passionate personality, like to communicate with people.
5. Work hard, be conscientious and meticulous.
6, specializing in scientific research, can do the job.
7. Employees who are ambitious and want to be bosses are good employees.
8. Be able to live in harmony with colleagues and become an example for others to learn.
9, like new things, constantly update ideas.
10, follow the instructions and resolutely complete it.
1 1. Don't be afraid to make mistakes. Once you know it, correct it.
12, extrapolate, flexible mind.
13, good at summarizing and improving rapidly.
14, articulate and express freely
15, be a careful person in life and understand the thoughts of human nature.
16, organized and good at arranging.
17, start from small things, start from small things, don't be arrogant.
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