A new pet service just launched in JD.COM can improve this situation. On August 18, JD.COM Pets launched 7X24-hour online pet health consultation service. Anyone who encounters health-related problems such as pet diseases, accidental injuries, drug purchase, etc., even in the middle of the night, even on holidays, can consult online and enjoy instant consultation services.
At the same time, the consultation method also adopts the means of scene diversification. Pet owners can choose 30-minute graphic consultation service or 15-minute graphic consultation service+15-minute video consultation service to solve problems through convenient and efficient communication methods suitable for them. It is worth mentioning that the form of video consultation is unique in the industry at present, which shows the sincerity of JD.COM pets in the sense of experience. Besides, you don't have to worry about the professional standards of doctors. JD.COM pets have invited professional pet doctors to settle in, which can give parents with hairy children a dose of "reassurance".
Since the online pet consultation service in JD.COM was launched, pet owners have started bragging mode, with a favorable rate of 98%. The pet owner left the praise of "rich experience, thorough answers, excellent service, patience and meticulous, warm and cordial, quick response" and "effective suggestions". It can be said that with the escort of online pet health consultation service in JD.COM, parents can finally bid farewell to the problems of less coverage and insufficient business hours of pet hospitals. The service entrance is located in the "Ask the pet doctor for free" on some product details pages. Click it to enjoy the whole process service including online consultation and drug purchase.
For pet parents, the high cost of pet treatment is another pet problem. At this time, a cost-effective "pet medical insurance" is very important. JD.COM Pets, together with JD Finance APP and China Ping An Property & Casualty Insurance, launched the "Pet Medical Card" product to solve the problem of expensive medical treatment. After the user is insured, he goes to the designated hospital to see a doctor. The part that meets the insurance claim can be paid directly with the insurance amount scanning code, and the rest can be paid by themselves, which greatly reduces the economic burden of pet owners.
The service covers nearly 2,500 offline pet hospitals, with zero deductible and full compensation for diseases, with a compensation ratio as high as 80%. This means that the reimbursement threshold is low and the return is high, so it is a cost-effective choice that should not be missed. Most importantly, the use of pet medical cards will not limit the number of visits to a single disease. If the pet faces continuous treatment, the user can enjoy compensation until the pet fully recovers. In other words, as long as you are insured, that's it!
In addition, users can also enjoy a wealth of value-added services, including daily physical examination and vaccination services for pets, and daily bathing and foster care services for pets, which is simply a "universal card". Now users can get a free pet medical card with a quota of 100 yuan by searching for "pet medical card" on JD.COM APP and JD Finance APP, and it has been used in 0 yuan, which is super cost-effective!
Who said that keeping pets will definitely face difficulties and expensive medical treatment? Online pet health consultation and pet medical card are "burden-reducing tools" that JD.COM pets give to pet owners, and their cost performance and experience can stand the test. In the future, pet parents will no longer have to worry about their lovely pets getting sick!
This article comes from Caijing.com.