Pre-sales customer service speech (multi-scenario)
First reception reception:
Dear, welcome! All goods in the store are presented with freight insurance express.
Busy reply:
I'm sorry, dear, there are many guests who have consulted, and the reply is a bit slow. I will reply to you as soon as I see the news here.
Asking about demand:
Honey, what are your considerations here? If you have any questions about the baby, you can contact me at any time ~ Little Customer Service will serve you wholeheartedly!
Dispel the guests' concerns:
Dear ~ The customer service here doesn't know which baby you are talking about? Is it convenient for you to send me the baby link?
Delivery time:
Dear, the shop pays according to the order and promises to deliver the goods within 48 hours. It will be delivered as soon as possible.
Express delivery options:
Dear, the store sends it by default. These two couriers can accept the appointment. Just contact our customer service when taking pictures.
There is no reason to return the goods within seven days:
Dear, our store supports seven days for no reason to return the goods. If you don't like or feel dissatisfied after receiving the goods, you can return them at any time within 7 days. Please feel free to buy!
Guests are advised to check the freight insurance:
Dear, you can buy your own freight insurance when placing an order. If you don't like to return the clothes you received, you can pay the corresponding freight.
Boot sequence:
Honey, do you have any questions about the children here? /kloc-Orders paid before 0/7 o'clock can be delivered on the same day, so shoot early and deliver early!
Direct payment:
Honey, I'm sorry to bother you ~ do you have any doubts? Please hurry up and pay here. It is expected that you can arrange to send it today.
Service guarantee:
Honey, please rest assured. We all do quality inspection before delivery. If there are still quality problems after receiving the goods, you can contact us at any time to return them. Please don't hesitate to place an order immediately.
Real guarantee:
Dear, all the treasures in our store guarantee authenticity and support counter calibration. False one loses four! Honey, you can buy it with confidence.
Notification shortage:
Honey, I'm really sorry. This model is really out of stock. Dear, can I apply for a refund here?
Replenishment reply:
Dear, we are not sure when the goods will arrive here. Click the arrival reminder here, and the warehouse will inform you as soon as it is replenished.
Related product recommendation:
Honey, look at this (link) and this baby you consulted. Oh, many guests took pictures of both babies and matched them together. Do you want to try it back?
Promotion suggestion:
Dear, I'm doing activities now ~ Cross-store 300 yuan minus 50 yuan. Order a limited time gift during the event, shoot early and send early!
Service evaluation invitation:
Recently, the temperature has changed greatly, so take care of your health ~ If you are satisfied with my service, please comment on me ~ I sincerely wish you a happy life and all the best.
Guide collection and purchase:
Dear, thank you for your consultation ~ you can click on the store or your favorite baby. I look forward to your visit and wish you a happy life!
Guide subscription store:
It is my pleasure to provide you with quality service. Our store has regular activities and updates. Please subscribe to our store and pay more attention.
Preferential activities:
Bao, how nice to meet you! The store is celebrating 3 18, and the fancy baby can place an order quickly, which is very favorable!