Dubang Auto Insurance Introduction Dubang Insurance was established on June 65438+1October 65438+1October 9, 2005, with a registered capital of 2.7 billion yuan and a registered place in Jilin City. With the care and support of the China Insurance Regulatory Commission and the governments at all levels in Jilin Province, after ten years of development, Dubang Insurance has 32 branches and more than 400 branches, forming an institutional service network covering the whole country, and has achieved profitability for six consecutive years and entered the track of healthy and rapid development; In the past ten years, Du Bang Insurance has insisted on service as the lifeline of the company's development, focused on the configuration of service hardware facilities, the construction of high-quality customer service team, the establishment of the national compensation network system and the promotion of family-friendly customer service measures, and strived to build a first-class service brand, which has won wide praise from our customers.
How about Dubang auto insurance? Dupont automobile insurance introduction
pre-sale service
Du-Bang Insurance has always focused its management on making customers have a good consumption experience and meeting their needs. Therefore, we have established an advanced organizational structure, optimized the process, understood and met customer needs from pre-sale, in-sale and after-sale, and determined to build the best service insurance company in China.
Dubang Insurance attaches great importance to market research, develops insurance products based on understanding customers and market demand, and provides customers with services such as disaster prevention and loss prevention consultation, risk management training and disaster early warning according to customer demand. At the same time, we will strengthen honest sales, ensure that customers know about insurance and make correct choices, and actively explore the popularization of insurance policies.
sales service
Closely communicate with customers' information, actively prevent risks, and timely understand and master customers' new needs and new opinions.
after service
In accordance with the principle of "initiative, rapidity, accuracy and reasonableness", based on honesty, with standardization as the direction and relying on advanced technical management means, we will formulate strict claims service systems and norms, and improve claims management ability and work efficiency through the application of online remote claims system; Establish a multi-level and all-round supervision system to improve the quality of claims service by handling claims complaints, customer return visits and customer questionnaires; On the basis of standardization, Dubang Insurance also implements differentiated and personalized services according to customer needs.
Ancheng Property Insurance Co., Ltd. is the first national property insurance company headquartered in Chongqing, with a registered capital of 4.076 billion yuan and a registered place in Chongqing. Shareholders are mainly large state-owned enterprises such as the World Bank Group International Finance Corporation (IFC) and East Korea Fire and Maritime Insurance Company, well-known private enterprises and world-renowned foreign-funded enterprises. The company specializes in all kinds of property insurance business, with agricultural insurance, serious illness medical insurance and other policy insurance business qualifications; China is a satellite launch underwriting unit and one of the member units of China underwriting. Establish stable cooperative relations with world-famous reinsurance companies such as Lloyd's and Swiss Reinsurance.
How about Ancheng auto insurance? Characteristics of Ancheng automobile insurance service;
VIP customers enjoy one-on-one exclusive service.
First, five-star service, "three hearts" feeling
Peace of mind-a phone call, easily done
Rest assured-safe and convenient, professional and honest
Comfortable car housekeeper, door-to-door service
Second, the service content
Qishanmen
1. On-site insurance: the customer service manager comes to help with insurance;
2. Door-to-door: After the accident, the customer service manager can go to the scene to handle the insurance accident for the customer;
3. Pick-up and drop-off of accident vehicles: the customer service manager picks up and drops off accident vehicles on site;
4. Vehicle maintenance on behalf of customers: the customer service manager handles vehicle maintenance throughout the whole process, and delivers the car to the designated place according to the customer's needs after the maintenance;
5. On-site annual review: free on-site annual review for customers (the annual review fee charged by the government requires customers to take care of themselves);
6. Car service agent's door-to-door: the customer calls the customer service manager, and the customer service manager arranges a tripartite service provider to handle the car service agent for the customer;
7. Emergency rescue: The customer calls the customer service manager, and the customer service manager arranges three service providers to provide emergency rescue for the customer.
3 reminders
1. Annual review reminder: Pay attention to the annual review of customers, and the service background will remind customers to review the driver's license and driving license one month in advance;
2. Violation reminder: in the middle of each month, the service background regularly inquires whether the customer violates the rules and sends a message to remind the customer;
3. Car moving reminder: give a car moving sticker with the phone number of the customer service manager, and the customer service manager will call to remind the customer to move the car, so as to avoid the leakage of the customer's phone number and protect the customer's privacy.
3 Dujia
1. Equipped with one-to-one exclusive customer service manager;
2.24-hour exclusive service telephone;
3. Exclusive green channel for claims: VIP customers can enjoy claims data reduction and special tracking.