2. The insured person can make a phone call according to the prompt, say the question sentence or keyword in Mandarin, and get the answer of the policy and operation process. For example, when a newborn is insured, the intelligent customer service will accurately identify and give an accurate answer to the newborn's insurance within 90 days of birth.
3. The voice service content of intelligent customer service mainly includes medical insurance services such as online settlement of medical treatment in different places, reimbursement for medical treatment in different places, outpatient service for specific diseases, resettlement service in different places, maternity allowance for urban workers and urban and rural residents, etc. Self-service voice service provides 24-hour free service, supports online consultation by many people at the same time, and can also be used normally on holidays. After the completion of the intelligent voice customer service center, it has greatly facilitated the insured people to consult the medical insurance policy, handle the medical insurance business and master the handling process, avoided the people rushing back and forth, reduced the cost, improved the efficiency, broadened the convenient service channels such as "self-help", "handheld" and "telephone", and further enhanced the sense of acquisition and happiness of the insured people in our city.
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1, medical insurance generally refers to basic medical insurance, which is a social insurance system established to compensate workers for economic losses caused by disease risks. The medical insurance fund is established through the contributions of employers and individuals. After the insured person has medical expenses, the medical insurance institution will give certain economic compensation.
2, the establishment and implementation of the basic medical insurance system, gathered the economic strength of units and social members, coupled with government funding, so that sick social members can get the necessary material help from society, reduce the burden of medical expenses, and prevent sick social members from "poverty due to illness".
20 19, 1 1, the first batch of 422 diseases in Anhui and their payment methods were announced. From June 2020 to 1 October1,there will be a unified payment standard for medical insurance for urban and rural residents in 18 provincial hospitals.