Dear audience friends:
According to the development of novel coronavirus, in order to do a good job in epidemic prevention and control, avoid the risk of infection caused by crowd gathering, and ensure the health and safety of the audience and cast members, Xinghai Concert Hall, after careful study and consultation with the organizers, decided to cancel all performances before March 1 with immediate effect (see the attached table for details.
In order to reduce your unnecessary travel, this refund can be handled online or SF for different ticket purchasing channels and ticket collection status, without going to the ticketing center of Xinghai Concert Hall in person.
The refund scheme is as follows
1 Audience who bought tickets from Guangdong Cultural Ticketing Network but haven't picked them up: We will refund the tickets online for you, and the money will be directly returned to the payment account when purchasing tickets. You just need to wait patiently and don't need to take the initiative to do anything; Due to the large amount and concentration of this refund, we need some time to ensure that the refund is accurate. If you don't receive the relevant refund before April 1, please call our hotline at 400- 108-8808 or 020-87358735.
Audiences who have purchased tickets under the ticketing center line of Xinghai Concert Hall or Guangdong Cultural Ticketing Network: In order to facilitate everyone, reduce unnecessary travel and avoid congestion, we will open SF Express to refund tickets for those who have purchased tickets and collected tickets. Please pay special attention. Due to the pressure of express delivery business recently, in order to better divert and reduce the delivery error rate, we postponed the refund time of SF Express to April 1 to June 1. Thank you for your tolerance and understanding.
From April 1 day to June 1 day, the audience can send the tickets together with written information such as account name, bank, account number and contact mobile phone number to Xinghai Concert Hall by express delivery. Please make sure that the information is accurate before sending. We will give you a refund after receiving it, and the ticket money will be directly transferred to your bank account. (Ticket Express Address: Ticket Center of Xinghai Concert Hall, No.33 Qingbo Road, Ersha Island, Yuexiu District, Guangzhou; Recipient: Ticket Center; Tel: 020-87358735.
Audiences who purchase tickets through other channels: For those who purchase tickets through other channels, please contact the corresponding ticketing platform for refund. If you buy the Valentine's Day special romantic concert on February 15 or the anime classic concert on February 16, please contact Philharmonic or pay attention to its announcement to refund your ticket.
In case of cancellation or refund, please call Guangdong Culture Ticketing Network (hotline 400- 108-8808) or Xinghai Concert Hall Ticketing Center (020-87358735) during working hours (Monday to Friday, 9:00 to 17:00). Many people have consulted recently. If the line is busy or waiting, please wait patiently or call back later. In order to respond to the call of the government and cooperate with the epidemic prevention and control work, the ticketing center of Xinghai Concert Hall in Ersha Island temporarily suspended the opening of on-site ticket sales, refund and consultation. If there is any adjustment, it will be announced in time. Thanks for your support and understanding.
Regarding the performance projects after March 1, Xinghai Concert Hall will timely adjust and release the latest notice according to the unified deployment and notification requirements until the epidemic response is over. Please pay attention to the official WeChat of Xinghai Concert Hall and the latest announcement of Weibo.
The virus is merciless, and we deeply regret the cancellation of the performance. Thank you for your understanding and support of Xinghai Concert Hall as always. Let's overcome the difficulties together, help each other in the same boat, and jointly fight this health protection war! I also pay deep respect to all the medical staff fighting in the front line. May God bless China and everyone safe and healthy! I look forward to meeting you in the days when the virus is gone and bloom is warm in spring!
Xinghai Concert Hall
February 3(rd), 2008
The cancellation of the performance
* If you still have questions, please reply to the keyword "Refund" in the background of Xinghai Concert Hall on the official WeChat account to get the explanation of "Refund Frequently Asked Questions".