The scroll is broken.

Hello, we apologize for the inconvenience caused by the watch!

According to the watch phenomenon you described, it is suggested that you send the watch to the local designated maintenance service outlets for testing and maintenance as soon as possible, so as not to affect the wearing.

In addition, Citizen watches purchased through formal channels in other countries and regions can enjoy the limited 1 year warranty service provided by the maintenance service center directly under Citizen Chinese mainland with the complete international warranty stamped by the seller. The warranty service is only aimed at the phenomenon of inaccurate speed or parking in normal environment. Other problems are not covered by the warranty, and you need to pay for the maintenance of the handle. Please understand!

Please refer to the following information about the designated maintenance service outlets of Shenzhen citizens:

1. Citizen Designated Service Station

Shenzhen Luohu Service Station 6309 0755-82234993 Shop C0 18, First Floor, Friendship Commercial Building, No.3015, Jiabin Road, Luohu District, Shenzhen City, Guangdong Province (diagonally opposite to International Trade)

2. The public designated maintenance service points.

Shenzhen Nanshan Service Station 6314 0755-82371055 Haosheng Business Center, Dongbin Road, Nanshan District, Shenzhen City, Guangdong Province/Room KLOC-0/503-1505.

Tips:

1. Enjoy a one-year limited warranty service in Chinese mainland, and the seller shall affix a complete international guarantee.

2. Can't enjoy the new product return service.

3. The warranty service is only aimed at the phenomenon that the speed is not allowed or stopped under normal environment, and other issues are not covered by the warranty.

Whether the watch is within the warranty period or outside the warranty period, the mailing and insurance costs are borne by the consumers.

5. Overseas products have a long maintenance time in Chinese mainland.