It usually takes one or two working days. If this time is exceeded, please wait patiently.
Please note before the Ministry of Industry and Information Technology complains about the website:
Be sure to state the problem truthfully, and never make it up.
You can't exaggerate and fabricate facts, make them out of nothing, and you can't have the psychology of luck and revenge.
All the complaint materials you wrote will be handled by a special person, and all the materials will be forwarded to the complained enterprise for inquiry and handling.
Internet information complaints that are not within the scope of acceptance.
1, the complaint is beyond the scope of telecom service quality.
2. The complainant and the respondent have reached a settlement agreement and implemented it.
3. The complaint has been lodged with the relevant complaint acceptance institution.
4. The people's court, arbitration institution or consumer organization has accepted or handled it; Where there are other provisions in national laws, administrative regulations and departmental rules.
5. The content of the complaint is a telephone dispute, and the time when the complaint occurred is more than five months from the time when the complaint was filed; Other complaints, complaints occurred more than two years ago.
Internet information service complaint platforms generally don't reply for more than ten days, but there are some cases where they will be extended due to holidays and other reasons. You can wait patiently for a few more days, and you can apply again if you are in a hurry. Or call the customer service staff directly for consultation, or you can rest assured.
To sum up, it usually takes one or two working days, so it is recommended to wait patiently.
Legal basis: Article 29 of the Measures for Handling Consumer Complaints by the Administrative Department for Industry and Commerce. The administrative department for industry and commerce with jurisdiction shall terminate mediation within 60 days from the date of accepting consumer complaints; If mediation fails, the mediation shall be terminated. If identification or testing is required, the identification or testing time shall not be counted within 60 days.
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