preferential policy
Recently, the General Office of the State Council issued the Notice on the Implementation Plan for Effectively Solving the Difficulties of the Elderly in Using Intelligent Technology. In order to fully implement the spirit of the document, protect the basic cultural rights and interests of the elderly, and strengthen services for the elderly, some museums in Suzhou began to implement preferential policies for the elderly, as follows:
Suzhou Museum
1.60 people don't need to make an appointment. They can check at the entrance with valid identity documents and visit the museum directly.
2. According to the epidemic prevention requirements of the superior, it is necessary to check the personal health code before entering the warehouse. If it is displayed as "green code", you can access the library.
3. For the elderly who can't use smart phones and can't provide health code status, they can produce valid identity documents or paper travel assistance certificates. Museum staff can do service guidance and health check before visiting the museum.
4. Elderly caregivers need to make real-name appointments in advance.
changshu museum
1. For the elderly who cannot access the "health code" with smart phones, the museum will arrange for the elderly to register with valid ID cards, old-age cards and other valid documents or paper-based auxiliary travel documents, and take effective measures to strengthen the protection of personal information.
2. Arrange staff and volunteers. At the entrance, help the elderly and other people with difficulties to use intelligent technology to visit the venue.
3. The museum provides reading glasses or magnifying glasses for the elderly at the service desk to facilitate the elderly to obtain information.
Taicang museum
1.60 People over the age of 60 can have their body temperature measured at the entrance with valid identity documents. If the temperature is below 37.3, they can visit the museum directly.
2. According to the requirements of epidemic prevention, you should check your personal health code before visiting and show your "green code" before entering the museum.
3. For the elderly who can't use smart phones and can't provide health code status, they can produce valid identity documents or paper travel assistance certificates. Museum staff can do a good job of service guidance and temperature measurement, and then they can visit the museum.
4. The museum provides reading glasses, wheelchairs and other convenient services for the elderly at the service desk, which provides convenience for the elderly to visit the museum.
revolutionary museum in suzhou
1.60 people don't need to make an appointment. After registering with a valid ID card, you can visit the museum directly.
2. According to the epidemic prevention requirements of the superior, it is necessary to check the personal health code before entering the warehouse. If it is displayed as "green code", you can access the library.
3. If the elderly visit alone and don't have a smart phone, they can use their ID cards and paper-based personal health declaration cards as pass documents.
4. If the elderly visit alone without a smart phone and a paper-based personal health declaration card, they must show their ID cards and fill in the personal health commitment letter on site before entering the museum.
5. Elderly escorts need to make real-name appointments in advance.
Do not double-check the health code.
Establish "no health code channel for the elderly"
Open a "fast track for the elderly without health code" for special groups such as the elderly to enter the government service hall. The elderly without health code, with the paper Su Kang code (supplementary card) within the validity period, have normal body temperature and no other abnormal health conditions. After registering valid identity documents, you can pass freely.
Strengthen mutual trust and recognition of "health code"
Except those who come to the Soviet Union in high-risk areas, the elderly who hold the "health code" green code of the national comprehensive government service platform are not allowed to repeat the verification except that the on-site temperature test is normal and there are no other abnormal health conditions. At the same time, the elderly can enter the government service hall to inquire about the "health code" and provide services such as agent inquiry to ensure that the elderly can enter and leave the hall conveniently and quickly.
Improve the experience of the elderly.
Improve the facilities and equipment of government service halls at all levels to serve the elderly and special groups, and set up a "sea of love"
Give full play to the role of service guides and volunteers in government service halls at all levels, establish relevant working mechanisms, and provide "one-on-one" full-time agency services for the elderly, such as consultation and guidance, appointment service, full-time escort, assistance in filling out forms, copying and printing. So as to ensure "one-stop" service for the elderly.
Enrich offline processing channels
For the pension matters that have been handled online, keep the offline service window; High-frequency matters such as medical insurance, social security, civil affairs and living expenses for the elderly are entrusted and decentralized to the town (street) service center for the people, and gradually extended to the village (community) convenience service center.
Keep the offline cash payment method
The government service halls at all levels shall not stop receiving cash services and refuse cash from the masses on the grounds of any documents, notices, statements or notices. Improve the way of withholding fees from bank windows, and keep cash and bank cards as payment methods for basic public service fees such as water, electricity, gas, social security and administrative fees.