95 1 18 is the customer service number of JD.COM. JD.COM Mall has 400 customer service seats, which can provide customers all over the country with telephone, IVR voice, manual service, email and other services. In the future, JD.COM Mall will further improve the service quality of the national customer service center, and plans to expand the number of customer service seats to 600.
Because e-commerce belongs to the non-face-to-face transaction mode, customer service telephone is particularly important. Not only can we solve users' doubts and complaints in the first time, but we can also constantly improve and perfect our technology and services according to users' feedback. This time, the launch of 24-hour uninterrupted service in JD.COM Mall will further narrow the distance between users and enterprises and bring users a higher standard shopping experience.
JD.COM Customer Service Classification
1. Pre-sales customer service solves the pre-sales consulting service of e-commerce products by telephone and Wangwang online chat tools. Understand customer needs, accurately record customer information and file it, recommend appropriate products according to different customer needs, guide customers to purchase smoothly on the website, facilitate transactions, and patiently and meticulously handle various problems in the pre-sales and sales processes.
2. After-sales customer service deals with the customer's successful purchase. The customer service is mainly responsible for calming the customer's emotions, following up the exchange process, reissue the goods, return the goods with favorable comments, and assist in transferring, registering and leaving messages for other after-sales problems.
3. Promoting customer service is the customer service during the shopping carnival held by e-commerce companies such as Double Eleven and 6 18 activities, and service plans are often made in advance. General promotion service plan and specific plan will be announced in advance, and relevant training will be done. At this time, as a customer, you need to do some collection and planning in advance, design according to the specific promotion situation, and allocate your time and energy.
The above contents refer to Baidu Encyclopedia-JD.COM.