First, Tencent enterprises point to customer service
When customers click on online consultation, they can set the navigation according to the content they can't consult, go to the corresponding customer service to receive it directly, manage the content they are interested in with labels, and then mark the customer's status, such as purchase, pending payment, temporary unintentional direction, etc. After customer consultation, it can be saved in the customer library with one click, and more levels of touch behavior can be carried out later.
Second, encourage the sales of CRM.
Support to view the source channels of customers, search what keywords have been entered, and classify customer needs; Customer management based on enterprise WeChat; Employees mark the customer information that has been put into storage and classify and track it.
Third, Meicha.
Support custom rich type fields and advanced formula fields, and support custom field legality inspection rules to improve data quality; Monitor customer service dynamics and generate reports in real time through data statistics.
That's all, I hope I can help you ~