Listen to the opinions of all parties. Wei Zhi I only hope to find a university that can teach people how to listen to others. After all, an excellent
The manager of the show needs to at least hear what he needs to say. Many people can't understand that communication is two-sided. -Iacocca 7.3
The Importance of Listening Kōnosuke Matsushita: First, listen carefully to other people's opinions. Iacocca: I just hope to find a college that can teach people how to listen to others. ? If you want to mobilize people to work for you
You must listen to others. As a manager, what makes me most satisfied is to see a person who is recognized as ordinary or mediocre in the enterprise, because the manager listened to the problems he encountered and made him play his due role.
Mary Kay: A good manager should listen more and talk less. Maybe that's why God gave us two ears and one mouth. "Listening to you is better than studying for ten years." Listen, we have two.
Ears and a mouth should be used in this proposition. -epiktetos, God gave us one.
Is it more important to listen with your mouth closed and your ears open than to speak? Will you listen? Good listening means not interrupting each other's conversation, right? When can I interrupt each other's conversation when they don't understand?
The importance of the other party's listening when talking off topic: communication behavior accounts for 40%, writing accounts for 9%, listening and reading accounts for 16% 35%, and the importance of speaking and listening * to obtain important information.
* Cover up your weaknesses * Be good at listening and talking * Stimulate the other person's desire to talk * Discover the key to persuading the other person * Gain friendship and trust, self-test 1. I often try to listen to several people at the same time.
I like that others only provide me with facts and let me explain myself. I sometimes pretend to listen to others. I consider myself an expert in nonverbal communication.
I often know what others are going to say before they speak. 6. If I am not interested in talking with others, I often end the conversation because I am not paying attention.
7. I often let the speaker know how I feel about what he said by nodding and frowning. 8. Always listen to what others have said, and immediately express your opinion. 9. While others are talking, I am also evaluating his content.
10 When others are talking, I often wonder what I will say next. 1 1, the speaker's conversation style often affects what I listen to.
12. In order to find out what the other party said, I often ask questions instead of guessing. 13, I always work hard to understand each other's point of view.
14, I often hear what I want to hear, not what others express. 15. When I disagree with others' opinions, most people think that I understand their opinions and ideas to calculate your listening ability.
4, 12, 13, 15 is; None of the rest. Add up the wrong answers and multiply them by 7. Subtract with 105 to get the final score. 91-105, with good listening habits;
77-90, there is still a great improvement; Below 76, the hearing is poor, so you should work harder. 7.4 Listening process, perception, prediction, decoding, decoding, evaluation, action, listening process, listening, filtering and explanation.
Auditory filtering explains and recalls auditory physical process filtering.
Eliminating unwanted stimuli explains why the brain gives stimuli meaning.
Recall the information presented earlier at a later time 7.5 Hearing impairment
Environmental barriers. Audience obstacle. Environmental barriers? Interfere with the process of information transmission, reduce and distort the signal and affect the communicator's mood and the environment-closeness-atmosphere-correspondence.
Characteristics of Environment Types and Sources of Hearing Impairment; Correspondence between the judgment of the meeting room, the closure, the general opening, the closure, the open atmosphere, one-to-many, one-to-many and one-to-many in the office meeting room.
Many-to-many psychological burdens caused by inequality, nervousness, being disturbed by others or telephone calls, seriousness, seriousness, relaxation, nervousness, better understanding of the truth, relaxation, friendliness and active participation.
Relax, be comfortable and lax with others present, limit external interference in time, and make insufficient preparations in advance to confront psychology; The desire to convince the other party is strong, lacking insight shining from a large number of scattered information, and external interference is easy to digress.
One-to-many, one-to-one, one-to-many informal occasions to create a good listening environment-non-threatening environment-adaptive place-feedback and action-time factor-correct attitude listener obstacle?
Eager to speak? Refuse to disagree? Psychological set? Tired? Negative body language? Physiological differences? Choice tendency? Poor hearing? Arbitrary? Pay too much attention to the way of speaking and personal appearance
How to overcome the obstacles of the listener * and avoid communication mistakes caused by carelessness-list the problems; Verification; Write down the main points * Overcome misunderstanding-check-eliminate prejudice-consider background-explain and verify.
How to be a better listener? Take listening seriously? Eliminate distractions? Don't be distracted by your appearance or the way you talk? Shelve judgment? Listen attentively? Develop note-taking skills 7.6 Listen actively.
The principle of effective listening? The principle of concentration? Empathy principle? Objective principle? The principle of good faith improves the skills of effective listening? Maintain a good mental state? Eliminate external interference? Build a relationship of trust?
Is the purpose of listening clear? Use open sports? Respond in time? Question skills in timely and appropriate questioning listening? Do you understand? Timing? Question content? The speed of asking questions and the silence of listening?
Not interested? Support and trust? When we are moved, how do we listen * with one ear * with a dull expression * with gratitude * with active listening * with five active listening skills * with explanation * with reflection.
* Feedback significance * Comprehensive treatment * Boldly imagine listening to customers' needs and opinions. For example, the manager of a warehousing service company accompanied an interested customer to visit the company's warehouse. The customer will temporarily own a lot of equipment.
Yes, she is satisfied with the company's storage facilities. Just when the manager felt that the work was almost finished, the female customer suddenly said, "We require the goods to be stacked separately according to different production dates." The manager was a little surprised because
No matter from the technical requirements or the convenience of picking up goods, it is better to store them according to the types and types of goods. But he immediately replied, "OK, we will try our best to provide convenience for our customers." The female customer nodded with satisfaction and said, "That's settled.
. Thank you very much for your understanding. I contacted five other warehousing companies, but they all tried to persuade us to classify the goods according to their models, saying that it would save a lot of space and time. "Listen to the opinions of employees 1;
Subordinate: Hi boss, I just heard that we are going to change the color again, so we have just been producing for 30 minutes, and we have to disassemble the machine and wash the equipment again. My people and I are reluctant. Boss: Bubba, you and your friends had better not forget.
Who is in charge here? Do what you have to do and stop complaining! Subordinate: We won't forget this! Listen to the opinions of employees. Conversation 2: Subordinate: Hi boss, I just heard that we are going to change colors again, so we.
Just after 30 minutes of continuous production, I have to dismantle the machine and wash the equipment, and my buddy and I are reluctant to part. Boss: Bubba, are you really sad about this? Subordinate: Yes, so we have to do a lot of unnecessary work.
Boss: You really don't think it is necessary to do this kind of thing often, do you? Subordinate: Hey, maybe temporary changes are inevitable in a front-line department like ours. Sometimes we have to work overtime to catch orders for a special customer.
Boss: That's right. In the current competitive situation, we must make every effort to serve our customers, which is why we all have jobs. Subordinate: I think you are right, boss. We'll do it.