What do you mean, hotel reservation does not include 15% service charge?

The hotel price you are currently booking does not include 15% service charge. Yes, there will be a service charge of 15% when you pay on the spot after checking in at the hotel. The hotel will charge different service fees according to different stars. For example, five-star hotels generally charge 15%. Of course, if you don't need to enjoy the service charge, you can cancel it, which needs to be discussed at the hotel front desk.

Hotel service fee:

Some are local regulations.

Some hotels temporarily add employees during the peak season or Golden Week. When the demand exceeds the supply, some service charges will be charged accordingly.

There is also a service charge for booking and ordering.

The service fee charged by the hotel when it provides you with extra services. For example, if breakfast is not delivered, there will be a service charge.

Services included in the hotel service fee:

Answer the phone and answer the guests' inquiries or requests.

Timely record housing, rounds, check-out time, water supply, maintenance, etc. , and check the statements and room conditions with the front office.

Assist guests to check in. The personnel on duty should greet the guests at the stairs, guide them into the room, and introduce the facilities in the room (hot water, air conditioning, network cable, telephone, etc.). ).

Everything in the guest room is clean and tidy, and placed neatly. In strict accordance with the requirements of the health and epidemic prevention department (one flush, two washes, three disinfections and four cleanings), disinfect the water cups and sanitary ware in the guest room. Replenish all kinds of items needed by guests in time.