What are the skills of enterprise management telemarketing? Is there a complete answer reference?

15. Have you considered helping you find customers through the Internet, which can save your cost? Second, the network background problem: third, the demand background problem: fourth, the results that need to be obtained after asking questions: 1, the customer's interests, the customer's objections, the customer's decision-making position, and the market and products. Fifth, ask a few questions that need attention: avoid disputes; Don't nag; Don't ask too many questions on a phone call, ask questions continuously to help the other party understand his needs and help him get it; Help the other person clear his mind and make your idea his; Find a breakthrough in promotion; Let the other person feel valued and consider the problem from his position. Pay attention to listening to discover the real needs of customers by asking questions, actively listen during the inquiry process, and let customers express their true ideas as much as possible. If the salesperson picks up the phone, the customer will talk so much that the customer completely loses the opportunity to express his opinions. This aspect often annoys customers. On the other hand, it can't capture the real feelings and needs of customers. It goes without saying that once customers are bored, the sales of salespeople are doomed to fail. If we can't correctly judge the customer's needs, it will often lead to ineffective development, which will lead to customer rejection. Learning to listen can make customers feel respected. Listening is an important means to ensure effective communication. If you talk in Kan Kan in front of customers and don't care about their reaction at all, you are likely to lose the opportunity to discover their needs. In telemarketing, while listening to customers' conversations, we need to respond to customers' conversations accordingly. Well, right, right, and so on. Let customers feel that we are listening carefully. God gave us two ears and one mouth, perhaps to remind us to "listen" more and "speak" less! Follow-up: a little abstruse, but not very well understood. Answer: the most important thing is to look behind your face, say what you should and don't say what you shouldn't. While listening to the customer conversation, you need to respond to the customer conversation accordingly. Well, right, right, and so on. Let customers feel that we are listening carefully. You'll get it. Are you in this business? Wish you success! Follow-up: I just entered this industry. In the process of communicating with customers, I don't know how to deal with the problem that customers can't improvise. Answer: You should smile a little to make customers feel sincere. Sometimes we may be treated badly by customers, but we should also show our good side and try to laugh. In the process of introduction, we can talk to our customers about life, but to lure them to talk, all we have to do is listen, so that they will have a good impression on you and a cordial feeling for you, so that most customers will accept your sales promotion. Supplement:-! Aren't you going to give it to me? Follow-up: But I still don't understand what you said. I know all about it. What I don't understand now is how to deal with customers in the process of telephone communication. Answer: Oh. . .