Passengers who have lost their property can call 12306, transfer to manual service, report the train number and ask the staff for help. You can also find the platform registration on the website of 12306, and the relevant personnel will give a reply within 6 hours.
If the customer service staff does not reply in time, passengers can call 12306 for enquiry. The working hours of the lost and found office of Shenzhen North Railway Station are: 8: 00 am-12: 00 am and14: 30 pm-17: 30 pm from Monday to Friday. The station will keep the lost items for 90 days.
If a guest accidentally loses something while waiting at the station, he should get in touch with the station staff in time and clearly state the location, characteristics and related clues of the lost thing so as to find it; When passengers leave their belongings on the train, they should get in touch with the staff at the station where they are located, and clearly state the number of trips, seat number, name, quantity, characteristics and related clues of the lost items for easy search.
Main functions of 12306:
"Railway 12306" not only provides the functions of ticket purchase and ticket inquiry, but also adds three menu functions: railway information, self-service and platform alliance. "Railway Information" issues timely and authoritative news and passenger and freight transport notices; "Self-service" provides the public with the most commonly used passenger self-service inquiry service;
The platform alliance has opened the entrance of other new media service channels of the Railway Corporation, and directly reached the official new media channels of "China Railway" people, Xinhua, Sina and Tencent, Weibo and National Railway Administration 18. "Railway 12306" mainly provides passenger and freight transportation information inquiry service. According to the system prompts, citizens can inquire about the remaining tickets, trains, pre-sale period, sales outlets, logistics services, freight business premises and other information by inputting characters or voices.
The newly launched "Railway Companion" APP is a companion public service application specially launched by the railway department for passengers. It integrates three modules: reading, audio-visual, fun and play, and displays railway service information and popular science knowledge for passengers through electronic magazines, video animations, fun games, etc., providing entertainment, eliminating travel fatigue and gaining a more three-dimensional ride experience. Moreover, this application can be used offline after downloading, and will not increase new user traffic.
Refer to the above? Changjiang Daily-Changjiang River. Com- You can call 1806404+ to lose things on the train.
Refer to the above? Southern Network-Passengers who lose things on the high-speed rail can call 12306.
Refer to the above? Baidu Encyclopedia-Railway 12306