condition
1. As soon as the phone rings, the customer's mobile phone immediately shows that the incoming call is a high-frequency phone, advertising promotion and other tips, so answer it carefully. Most customers will hardly answer the phone.
2. I have called many times, but I can't get through again. It has been set as a list of not answering calls.
3. The customer asked a professional question on the phone, you answered the customer, I asked our manager to call you back, and then called the customer, and then,,,, and then it was gone.
I had a good communication with my clients on the phone. When you contacted your customer the next day, the customer told you that you had an interview with your colleague for a long time yesterday and had made a plan. Some customers say they have to think about it.
The telemarketer began to stop calling slowly.
6. Other telemarketing tools are gradually out of use.
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Analysis A: With the development of A:5G communication technology, the popularity of smart phones and the promotion of national policies, operators have imposed maximum restrictions on telephone sales in order to safeguard the rights and interests of customers.
B: The way customers get information has changed from traditional mode to fragmented mode, and then from fragmented mode to dusty mode. The faster the information is obtained, the more channels there are, and the customers can't give professional advice, so it's easy for them to give up your sales promotion.
C: From the process of concluding a transaction, direct interview is faster than telephone, unless it is a pure telephone sales model.
D: The sales team hasn't realized that telemarketing has changed fundamentally. Telemarketing is often just a tool for meeting people, and even the movie Pursuit of Happyness is used to motivate telemarketers. In fact, this film does not emphasize that telemarketing is an efficient way, nor does it complete sales by telephone.
It is suggested that telemarketing should develop customers on the premise that customers take the initiative to call for consultation, or meet and communicate with customers, and then call after obtaining the consent of customers to agree on the approximate time of telephone communication, so as to play the role of salesman, otherwise it will be thankless and have little benefit. You should change your mind immediately, stop developing customers in an inappropriate quantitative way, be better to yourself and tell the company.
1. Follow up the sales process in stages, and agree on the customer face-to-face signing scheme in time. 2. Locate the customers of your products, deeply study your products, answer questions at any time, and reach the level of product consultant. 3. Follow up the customer reasonably according to the type and get the customer's approval. It can be used as a good sales method.
Telemarketing is the most basic job in doing business. From a phone call, you can directly understand the basic situation of the other party through simple dialogue and tone, such as the demand and interest for the products or services you recommend.
I don't quite understand the nature of your work, so I won't elaborate on what you should do. Take my own work experience as an example. After all, telemarketing is always like this.
I am helping enterprises to declare scientific and technological projects and acting as an intellectual property agent, that is, an enterprise consulting service company. Telemarketing is to be done every day, to obtain the list of enterprises from various channels, to meet by phone every day, and to screen and develop customers.
(1) Adjust the mentality, exercise a strong heart, and be confident to be online forever. In this way, even if 20 consecutive calls are rejected, you will not be depressed, and you can continue to make the next call with sincerity and confidence. I am not afraid of jokes. 32 times in a row. At that time, my mind really collapsed, and then I called for the 33rd time, and I was rejected without any suspense. After hanging up the phone at that time, I was a little impatient: refusing so many calls must be my problem. Unwilling to give up, I dialed the 33rd call again. As soon as I answered the phone, I said, boss, please don't hang up. This is the 33rd person who turned me down today. I'm not selling anything to you now. I just want to know if you understand my intention after listening to what I just said to you. Then the boss may think I am more honest, or he may just have time to listen to my second call. Anyway, I succeeded in adding his friend, and now he is my client.
2 sort out the opening remarks, words and questions. The opening remarks can let the other party know our products quickly and judge whether they need my products or services in one sentence. This can not only avoid a lot of ineffective communication, but also more accurately target the intended customers. Before I recommend each project, I will list the details of the project, including the possible problems in the follow-up of the project, and the questions raised by customers during the telephone call should be recorded on paper in time. A good telemarketing business is a phone call in one hand and a pen in the other. Recording can better help me organize my thoughts and take the initiative in the conversation.
(3) That is the number of calls, the number! 100 There is no intention to call the customer. Call 200! There is no reason, persistence is victory. !
There may be other methods, such as 4569⑥ ... and so on, so I won't talk about it. In fact, as long as I stick to the three points mentioned above, I will definitely develop into a customer!
Finally, I wish everyone can walk out of their own style in the workplace!
Telephone sales, we must first analyze customer needs, such as you are a domain name. You called a pork vendor to sell it, and your mouth was broken. I can't even push it out. First, make sure that your sales group is suitable for your product. What benefits can my other products bring you? Or how it can help you save manpower and material resources. I'm sure you already have the answer in your heart,
Hello, everyone, I'm Brother Zhengneng Chun, and I'm here to answer the question of how telemarketing develops customers.
Brother Chun's years of experience in telemarketing training team summarized the following four points:
First, there must be words, that is, scripts. You can write your own words, such as your own opening remarks, product advantages, product services, etc. A perfect set of words means having the soul of development;
The second point: make detailed and sufficient preparations (including articles, attitudes and information) before calling. When making a phone call, your mind must be clear, enthusiastic, generous, friendly and sincere. When making a phone call, speak clearly, clearly and methodically, and stand firm, not specious.
Number three: It sounds professional. The more you make phone calls, the more professional you will become, the more powerful you will speak, the more humorous you will be in time, and the more you will laugh, which will ease the tension between the host and the guest. You absolutely believe that your product is suitable for customers, and introduce the benefits of the product to customers in detail. Remember not to read the materials word for word as the megaphone of the lecture, but tell the customer your name, telephone number and mailing address so that the customer can contact you at any time. If the phone rings at the same time, answer the phone first, ask the other party to wait or call the other party at the appointed time, and then answer the phone.
The fourth point: the essence of telemarketing is to win by quantity. The more you play, the better your eloquence and the more opportunities you have. Natural customers will be more and more.
I hope the above four points will help you to do telemarketing. I'm Zheng Nengchun.
Mastering the channels of obtaining customer information is the key;
1. Industrial Exchange Group
2. Recruitment website
3. Industry websites
4. Attend industry training meetings
5. Participate in industry exhibitions
6. Publish on portals and investment promotion websites.
7. Personal new media
8. Paid promotion
9. Buy professional channel information
10. Use expired company information for secondary utilization.
How does telemarketing develop customers?
You have to make a phone call first
Be sure to have customer data before calling, preferably accurate customer data.
How to get accurate customer data, this time M, and then exchange it through institutions such as customer groups. This is already very common.
Then make a phone call and pay attention to the skills of making a phone call.
What matters is the call state, which is often ignored and directly determines the effect.
Then filter it out and add WeChat to follow up the transaction.
Finally, maintenance and referral.
How to find prospective customers, the following are 16 suggestions:
First, you should make detailed and sufficient preparations (including items, attitudes and information) before making a phone call.
Second, when you make a phone call, your mind must be clear, enthusiastic, generous, friendly and sincere.
Third, don't beat around the bush and say irrelevant things.
Fourth, no matter how you feel, don't be rude to customers.
Fifth, when you make a phone call, you should speak clearly, clearly and clearly, stand firm and specious.
Sixth, the speech should be focused and emphasize the important parts to make it sound more powerful.
Seventh, sound professional, speak forcefully, be humorous in time, laugh heartily, and ease the tension between host and guest.
Eighth, absolutely believe that your product is suitable for customers, and introduce the benefits of the product to customers in detail.
Ninth, make an appointment to call, and don't call to discuss the product content in detail for the first time.
Tenth, you must be enthusiastic when calling each other's names. It will be friendly to mention each other's names in two or three sentences.
Eleventh, when the customer's birthday or special holiday coincides, send a card in advance to show his blessing.
Twelfth, try to use less technical terms and "well, this, then" and so on.
Thirteenth, remember not to read the face material word for word and become the mouthpiece of the book.
Fourteenth, tell the customer your name, telephone number and mailing address so that the customer can contact you at any time.
Fifth, if the phone rings at the same time, listen to the phone first, ask the other party to wait or call the other party at the appointed time, and then answer the phone.
Sixteenth, one thing can be solved by meeting or calling, so you should choose to call.
Note: the speech speed is 120- 140 words/minute, neither too fast nor too slow. It is best to adjust according to the adjustment of customers. Clear thinking, clear words, calm tone, enthusiasm, patience and love. Enthusiasm, a laughing voice. We must be careful not to think that the other party is tired just because they can't see our attitude. Because customers can't see us, all of us can only communicate through voice. More attention should be paid to the training of attitude and voice. Every phone call you make and every phone call you receive is an important person in your life or will become an important person in your life, so you must be confident and thoughtful.
In my sales work, I adhere to a people-oriented principle, understand customer needs, and make quality return visits according to customer needs until the transaction is completed.
The difficulty of telemarketing lies in the inability to communicate directly with customers face to face, how to invite customers into the store or how to conduct effective customer analysis.
1, first visit, choose a good time. From 1 1 to 12, from 15 to 17, from 18 to 19. I often pay a return visit during these several periods, and customers will keep communication patiently.
2. Analyze every communication record before calling back, relax, be concise and clear, and let customers accept and interact.
3. Make records after each communication, give customers a reasonable demand analysis, solve customers' doubts, and recommend the selling point of this product.
4. There are bright spots in the return visit. Every week, there are activities to attract customers into the store and learn to refuse customers to shirk.
5. Once invited into the store, prepare to sign in, prepare enough manpower and material resources, and find a good performer.
I wish you success! To do sales, we must first make friends with customers.
Telemarketing should first screen prospective customers by constantly calling, then focus on following up interested customers, and then make an appointment with interested customers for interviews, so that the probability of closing customers is very high.
Telephone sales want to develop customers, there are three things to do well. 1. Prepare the customer list. 2. Improve sales skills. 3. Transfer the transaction to the profile.