1238 1 is a public service telephone platform that provides foreign-related government information services in the name of the Ministry of Industry and Information Technology. Accepting and handling public inquiries, suggestions and complaints about the relevant work of the Ministry of Industry and Information Technology mainly through manual telephone calls and messages from the Minister's mailbox. Dial the number "1238 1", press the number key "2", and select 2 to switch to manual operation.
1238 1 All the existing service telephones of the Ministry of Industry and Information Technology will be integrated, and the "one-stop" service of the Ministry of Industry and Information Technology for grandpa's service telephone will be realized according to the principles of unified acceptance, responsibility handling, unified reply, unified supervision and unified evaluation. 1238 1 was put into trial operation on September 5, 20 17 and officially put into operation on September 5, 20 18.
Main functions of 1238 1
1. Simplify and optimize public * * * service processes and improve service efficiency.
Based on the information of the portal website of the Ministry of Industry and Information Technology, and in accordance with the principles of unified acceptance, responsibility handling, unified reply, unified supervision and unified evaluation, we will optimize the service guide and knowledge base of frequently asked questions, so that the government can serve enterprises and the masses more conveniently and quickly through the service form of "one number".
2. Analyze and study public concerns and improve service capabilities.
1238 1 worked closely with various departments in the Ministry, regularly sorted out hot issues involving public interests, and carefully prepared response materials, thus realizing positive and effective responses to key hot issues and in-depth and meticulous interpretation of policies and regulations, realizing timely responses to people's concerns, and enhancing the credibility and service capacity of the Ministry of Industry and Information Technology.
3, timely grasp the demands of the masses, to promote the work.
1238 1 Track and sort out the consultation, suggestions and complaints about telecom charges, network construction, new energy vehicles, qualification training and other aspects involved in incoming calls, and forward them to relevant departments in real time, so as to provide reference for them to better carry out industry management and government services, and improve the scientific and policy-making of departments by establishing service channels of asking for the people, asking for the people's needs, asking for the people's consideration and asking for the people's advice.