Penny: Hello. Who's that?
Jack: I'm Jack. Who's that?
Penny: This is Penny. Hello.
Jack: I'm fine. May I speak to Lucy?
Penny: Sorry, she's out. Can I take a message?
Jack: OK. Could you tell her that I will call her later this afternoon and tell her something about her new school?
Penny: OK.
Jack: Thank you.
Penny: You're welcome.
give rise to