According to the sales statistics, take the branch and service center as the system, study and formulate the after-sales service policy and service plan.
The basis for setting its service objectives (I)
General direction)
2
Considering the customer's needs, design a perfect service system and operation process to ensure the company's excellent reputation for after-sales service.
three
Handle the statistics and analysis of related services for daily reference and performance tracking of management departments.
four
Analyze the market competition and the composition of service cost, and formulate reasonable service charging standards.
five
According to the company's business plan, and in line with the company's overall goals, realize the company's goals and work plans.
six
According to the needs of service centers of branches
Provide timely human and material support.
seven
According to the work plan of the unit, estimate the required funds, prepare the annual budget of the unit and control it.
eight
Store and preserve all inventory information properly to ensure the excellent quality of products and make them suitable according to the needs of each unit.
Planning time
nine
According to the company's business plan, put forward the company-wide service personnel education and training plan, edit the required teaching materials and improve the service personnel.
Skills and qualities of employees
10
To study and formulate the treatment methods for the promotion and promotion of the company's service personnel, so as to motivate the service personnel to strive to achieve their service objectives.
1 1
According to the performance of each branch and service center, handle the accounting of service personnel bonus.
12
Encourage subordinates' morale with effective teaching methods, improve work efficiency, and supervise subordinates to carry out their work according to their work.
Standards or requirements, effectively implement them.
Strive to ensure the realization of the goals of this unit.
13
Distribute the work of the unit reasonably according to the ability of subordinates, and promote the work among subordinates.
Ties and cooperation
14
Cooperate with cognitive units and plan to cultivate and train their employees, and give them educational opportunities at any time to improve their working ability.
Strength and quality
15
In accordance with the staff assessment and reward methods, carefully handle the assessment, reward, promotion and demotion of subordinates, and strive to handle things fairly and reasonably (this is the most important).
When it comes to telephone service, people naturally think of switchboard service. In fact, the switchboard service is just a telephone answering service.
A small number of calls are answered by employees in various positions.
Customer service skills for handling customer complaints: China Complaint Handling Association