For complaints with inconsistent descriptions, the buyer must provide evidence before opening the agreement dispute, and then the seller can understand the problems encountered by the buyer and solve them through consultation in time. The seller can also submit favorable evidence in time within 10 days negotiated by both parties, so that the mediation center can fully understand the order situation after the dispute escalates and solve the order for both parties as soon as possible.
The platform upgrade dispute refers to the situation that the buyer actively requests the mediation center to intervene in the investigation, or the mediation center judges that the agreement dispute is unresolved and actively intervenes in the upgrade stage of the agreement dispute, which is the upgrade form of the agreement dispute. For some special products, such as wedding dresses and underwear, the buyer must initiate a complaint within 7 natural days after receiving the goods.
The seller must provide evidence within 3 natural days after the platform upgrade dispute is opened. If either party fails to provide the evidence as scheduled, the system will acquiesce that this party gives up and does something beneficial to the other party: if no complaints about the goods are received, the seller will
If no evidence is provided within 3 natural days, the system will refund the buyer in full. Within 3 natural days when both parties provide evidence, if the facts of the dispute are clear and the responsibilities are clear (if the invoice number is determined to be a false waybill number, the description is inconsistent with the evidence).
Full wait. ), the mediation center has the right to intervene in the ruling in advance.
After-sales disputes refer to complaints initiated by buyers within 30 or 60 natural days after the order is placed (30 days for ordinary buyers and 60 days for VIP buyers). The handling rules of platform upgrade disputes are also applicable to the handling rules of after-sales disputes.
After-sales complaints that buyers can initiate include: non-receipt of goods, quality problems (for wedding dresses, wigs, jewelry, underwear and other experienced goods, buyers must initiate complaints within 7 natural days after receiving the goods. The receiving time is based on
The judgment is based on the appropriate delivery time on the freight official website. If there is no proper delivery information, the buyer must initiate a complaint within 7 natural days after the order is issued. Complaints initiated by overdue buyers will not be accepted by Dunhuang Network Mediation Center.
Reason.