A: We have long-term cooperation with the flooring manufacturer, and we can recommend you and enjoy the preferential price of the manufacturer, but the variety selection, installation and payment are directly agreed with the flooring manufacturer.
5. When the customer asks about the difference between the two price points of the company, how should he answer?
A: Our company's quotation is mainly based on the different needs of customers. The main difference between them is that different prices are produced according to the grade of materials, technical standards and the grade of construction team. But no matter which level of quotation you choose, we will provide you with the same warm and perfect service, and its quality-price ratio is also higher than other companies.
6. When a customer asks why in different levels of quotations, sometimes the main materials and auxiliary materials (such as wall and floor tiles) used in a construction project are the same, but the project quotations are different, what should be the answer?
A: Sometimes the materials used in a decoration project with different levels of quotation are the same, but because of the different level of workers or the different construction technology, the quotation often has some differences. Our seven fixed construction teams are divided into two grades after strict examination and enjoy different charging standards respectively. Such as mid-range latex paint technology, Grade A construction in 9 yuan/㎡, Grade B construction in 6 yuan/㎡.
7. When a customer asks, "Your company does so many advertisements, do you share all the expenses with us?" What's your answer?
A: Please rest assured that our company is taking the road of "branding and scale". Although we advertise a lot, because of the large scale of our company, the amortization rate of advertising fees is lower than that of small companies, which is one of the advantages of scale. In addition, in view of the popularity and influence of our company's home improvement industry, many media reports on us are free or extremely favorable, so you don't have to worry about bearing our advertising expenses.
8. When the customer asks about the proportion of materials, labor and profit in the quotation, how should he answer?
Answer: The direct material cost and direct labor cost account for about 80% of the total cost, while the rent, salary and tax of designers, assistants and other managers account for about 15%, and the company's profit is generally about 5%.
9. When the customer asks if we can offer more price concessions, how should we answer?
A: Decoration companies also follow the general law of "market", that is, because many companies compete fiercely together, prices are getting lower and lower, services and quality are getting higher and higher, and the profits of each company are getting lower and lower and tend to be consistent. Our company has the same price, and the profit is already quite low at present. However, with the intensification of competition in the home improvement market, some non-standard companies have reduced their prices and even carried out large-scale preferential and promotional activities in order to undertake projects. People in the industry know very well that its essence is not to make a profit, but to cut corners in the construction process and the poor quality that follows. Our company has considerable brand awareness and won the title of "Top Ten Home Improvement Enterprises in a City" for two consecutive years. We insist on providing quality engineering services to our customers. We have also formulated a standardized quality assurance system, which checks at different levels and resolutely puts an end to the situation of low-price competition by lowering process standards and quality standards. Therefore, it is difficult for us to make concessions under the current low profits.
10. When the customer asks, "Will there be any big changes in your project budget in the future?" What should you answer?
A: When there is no change in the renovation project you have determined in the future, our quotation will generally not change. However, sometimes the project budget made through drawings will be somewhat different from the actual situation, and it is necessary to make final settlement according to the actual engineering quantity, and make more refunds and less supplements. Of course, if you modify or increase or decrease the original design during the construction of your project, we will report the price change to you in the form of change and notify the construction after signing.
1 1. When the customer disagrees with the payment method of "60% down payment and 35% interim payment", what should be the answer?
A: At present, the contracts used by regular home improvement companies are all models formulated by the Interior Decoration Association, and we have no right to change any of them. The terms of payment are the same. The reason why the Interior Decoration Association requires this is precisely to ensure the interests of home improvement consumers through standardized management. Therefore, it is most beneficial for you to rely on legal means to safeguard your legitimate rights and interests in the future. If it is changed, we will not be recognized by the market quality inspection department, and you will lose the protection of the third party. After the payment, we will deposit RMB 6,543,800+in the Interior Decoration Association to ensure the quality of your project.