Some netizens said that at first they thought it was a cell phone or broadband arrears, but after paying the fee, they found that they still couldn't get online. Someone teased, "Is Changchun Telecom disconnected? Calling customer service is busy during the call! What is the situation? " "There are not a few people who pay for the disconnection tonight."
Jiupai news reporter called Changchun Telecom about broadband disconnection, and a customer service staff of the fault maintenance line explained that broadband could not access the Internet because of network equipment failure.
The specific broadband disconnection time is1October 65: 438+02 0:00-65:438+0:30. At present, the telecommunications network connection has returned to normal.
The above-mentioned customer service staff also said that if there is a problem similar to disconnection, an announcement will be issued.
If consumers suddenly have problems in the use process, they can call the telecom customer service phone in time to feedback the situation and problems.
For the problem that some consumers complain that their broadband is still unable to access the Internet, the customer service staff suggested that the router can be restarted. If the internet is still inaccessible, they can give feedback to the telecom.
If the telephone consultation can't be solved, the staff will be sent to the door for repair.
Jiupai reporter Wu Di
Source: Jiupai News
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