Legal basis: Interim Measures for Handling Complaints and Reports in Market Supervision and Management.
Article 2 These Measures shall apply to the handling of complaints and reports by market supervision and management departments.
Article 3 The term "complaint" as mentioned in these Measures refers to the behavior of consumers who purchase or use commodities or accept services due to their daily consumption needs, and who have disputes over their rights and interests with business operators and request the market supervision and management department to resolve the disputes.
The term "reporting" as mentioned in these Measures refers to the behavior of natural persons, legal persons or other organizations reporting to the market supervision and management department that operators are suspected of violating the laws, regulations and rules of market supervision and management.
Article 4 The State Administration of Market Supervision shall be in charge of the national complaints and reports, and guide the local market supervision and management departments to report complaints and reports.
Local market supervision and management departments at or above the county level shall be responsible for handling complaints and reports within their respective administrative areas.
Article 5 When handling complaints and reports, the market supervision and management department shall follow the principle of fairness and efficiency, and ensure that the application basis is correct and the procedures are legal.