I. Functions of Wuxi Urban Management Bureau:
1, implement the relevant laws, regulations and rules of urban management; Drafting or participating in the drafting of local laws and regulations on urban management and the relatively centralized power of administrative punishment in urban management; Formulate the city's urban management plans and plans.
2, responsible for the city's environmental health industry management, guidance, supervision and coordination of the city's environmental health business management; To undertake the market management responsibilities of bidding for sanitation operations; Responsible for the demolition of sanitation facilities, construction waste disposal and sanitation work permit management.
3, responsible for accepting complaints, responding to lawsuits and administrative reconsideration in urban management and urban management administrative law enforcement, coordinating relevant major issues, and organizing special rectification of the city's city appearance and environmental order.
4, study and formulate the city's outdoor advertising management measures; Responsible for outdoor advertising facilities management and paid transfer of public space resources.
5 to participate in the management of non-permanent buildings (structures) or other facilities and temporary piles built on both sides of main roads and public places in urban areas; Responsible for the supervision and management of urban motor vehicle cleaning points; Participate in the comprehensive acceptance of new projects on both sides of urban main roads and new residential quarters. ?
6 responsible for the supervision and management of government investment in public parking spaces. ?
7. Undertake the evaluation, standards and creation of urban management. ?
8. To undertake the duties of administrative punishment stipulated by laws, regulations and rules on city appearance and environmental sanitation management, urban planning management, urban greening management and urban municipal management; To undertake some administrative punishment duties stipulated by laws, regulations and rules such as environmental protection management, industrial and commercial administration, public security traffic management, etc.
9, responsible for the city's urban management administrative law enforcement team building. ?
10, to undertake the specific work of the office of the Municipal Urban Management Committee. ?
1 1, and undertake other tasks assigned by the municipal government.
Extended data:
Public service standard of Wuxi city management complaint acceptance center;
First, the service object:
Citizens, legal persons or other organizations.
Second, the service content:
Relevant matters within the scope of administrative management and administrative punishment stipulated by laws, regulations and rules such as city appearance, environmental sanitation, urban and rural planning, urban greening, urban municipal management, environmental protection, industrial and commercial management, public security traffic management, and ethics.
Three. Service requirements:
1, answer the phone
(1) After the phone rings, the complaint handling personnel should answer the phone immediately;
(2) Complaint handlers should use civilized language to answer incoming calls; ?
(3) Complaint handlers should carefully answer incoming calls and make records to ensure the authenticity and integrity of the records; ?
(4) The complaint handling personnel shall verify the call records with the customers and inform them of the contents.
Step 2 receive visitors
(1) Complaint handlers should use civilized language to receive visitors; ?
(2) Complaint handlers should remind visitors to provide information such as name, address or unit address, ID number, etc. In accordance with the regulations on letters and visits; ?
(3) If the complaint handling personnel make oral complaints to the visitors, they shall repeat their demands and verify them with the visitors; ?
(4) The complaint handling personnel shall carefully read the written materials provided by the visitors, and if there are any unclear questions, they shall further verify with the visitors and make records; ?
(5) The complaint handling personnel shall inform the visitors of the whole complaint handling workflow, and timely transfer the problems reflected to the handling unit (department) for handling. For real-name complaints, feedback should be given according to the complainant's requirements.
Step 3 receive a letter
(1) Complaint handlers should open letters and handle complaints in time; ?
(2) Complaint handling personnel should carefully read the leadership instructions and complaints, and make registration;
(three) the complaint handling staff shall, in accordance with the workflow, timely transfer the problems reflected by the letters and visits to the processing unit (department), and give feedback according to the requirements of the complainant's real name complaint.
4. Accepted business:
(1) Complaints that fall within the responsibility of this system shall be registered one by one and forwarded to the handling unit (department).
(2) If the information reflected by citizens' calls and visits belongs to the consulting category, they should give a direct reply.
(3) Complaints that do not fall within the responsibilities of this system should be patiently explained and informed, or transferred to other departments in the form of "transfer letter".
(4) Complaint handling staff should input the complaint information such as incoming calls, visits and letters into the OA complaint handling system within urban management, and register the complaint number, complaint date, complaint region, complaint source, complaint category, complaint content and handling time limit in detail in strict accordance with the complaint handling workflow.
Reference source:
Wuxi City Administration-Organization Overview
Wuxi Urban Management Bureau-Public Service Specification of Urban Management Complaint Acceptance Center