In order to ensure the smooth channels for citizens to reflect heating problems during heating, the customer service center of Hengshui Hengtong Thermal Power Co., Ltd. is online 24 hours a day to ensure the smooth service hotline. Answer users' questions at any time and solve them in time, which is fully prepared for the peak of the hotline during the heating period.
A few days after heating is the peak of the company's customer service hotline 210111. Every day, the staff will receive many consultation or maintenance calls. On the one hand, the customer service staff will help with telephone teaching, on the other hand, they will coordinate the on-site service of maintenance personnel. Residents were anxious to ask for help. After receiving the call, the company arranged maintenance personnel and immediately rushed to the residents' homes with tools. This claim was processed within one hour after receiving the hotline call.
Company development
Hengtong Thermal Power Co., Ltd. was established on June 9, 2006. It was jointly funded by Hengshui Urban Construction Group Co., Ltd., Hengshui Hengxing Power Generation Co., Ltd. and former employees of Hengshui Central Heating Engineering Management Office. It has 8 departments and 6 branches with 238 employees.
After the establishment of Hengshui Hengtong Thermal Power Co., Ltd., it applied for the franchise right of urban central heating according to regulations, and implemented independent operation, independent accounting and self-financing. The cogeneration heating method adopted by the company has the characteristics of stable heat source and 24-hour constant temperature, and has unparalleled advantages such as energy saving, environmental protection and high efficiency.