Through years of continuous research, we find that the information needs of small and medium-sized enterprises are not simple. Small and medium-sized enterprises in different industries have obvious demand for industry characteristics, which cannot be solved by simple "unified" simple version of SME solutions. At the same time, small and medium-sized enterprises are facing practical problems such as "lack of money, few people and weak information base". Compared with large enterprises with strong technical strength, they also have higher expectations for IT services.
IT investment of small and medium-sized enterprises in China is expected to increase from $86 1 billion in 2005 to $20 10/587 million in 2005. Opportunities and challenges coexist, and informatization of small and medium-sized enterprises is destined to be a lasting marathon. All kinds of IT-related enterprises need sufficient strength and endurance. Starting from the actual needs of small and medium-sized enterprises, they can launch product combinations suitable for different sub-sectors, standardize products, simplify services, and cooperate with large-scale publicity and promotion in order to finally win this market. At the same time, China has a vast territory and many industries, and a fierce battle for enterprise informatization will be staged on the stage of SME informatization in 2007. At present, the focus of China Telecom's ICT business is enterprise ICT, which is driven by the informationization of small and medium-sized enterprises. We make a preliminary analysis of the specific ICT business. Mainly includes the following points:
1. Integrated service business. Refers to providing customers with software and hardware system integration engineering implementation services within the year agreed in the contract, including project and scheme design, software and hardware procurement, installation, debugging and other engineering implementation and maintenance services. Specifically, network communication integration includes comprehensive services such as network (WAN/ LAN/ VPN) equipment, network security, PBX, intelligent wiring and computer room renovation. Network application integration includes call center, video (conference, monitoring) system, network security application and other integrated services. Industry application integration includes OA office system, collaborative work, e-commerce, industry application and other IT system integration and well-informed SMS industry application and other integrated services.
2. Outsourcing service business. According to the specific needs of market segments, integrate internal and external resources to provide customers with the overall service business from network communication to network application and industry application, daily operation and maintenance, fault handling and operation management services. Mainly includes: network and IT maintenance outsourcing, network equipment rental services.
3. Professional services. Point to the specific needs of market segments, integrate internal and external resources, and provide customers with the overall service business from network communication to network application and industry application, mainly including: system disaster recovery service business, management business and application platform business.
4. Knowledge service. With the goal of creating value for customers, China Telecom provides customers with services such as network planning, network optimization consultation, network security consultation and evaluation, call center and video communication, business process planning, IT system planning, IT system testing and risk assessment, business continuity and disaster recovery strategy consultation, and various trainings.
5. Software development services. It refers to selling related software products and services with independent intellectual property rights to customers.