1. Contact the customer service of the courier company: directly contact the customer service of Tong Yuan Express or call the telephone hotline to explain the situation and provide the relevant courier number and order information. Customer service personnel will help check the latest status of the package and provide solutions or further follow-up.
2. Check the logistics information: Check the logistics information on Tong Yuan Express official website or mobile phone application to find out the specific location and estimated delivery time of the package. Sometimes logistics information is delayed or wrong, and has not been updated for a long time, so you can refresh the page or re-query.