Taobao customer service should know what software Taobao customer service should be familiar with Niu Qian customer service workbench and skillfully operate office software, so as to register and make forms. The most basic thing is that chat tools can be used. This is Ali Want Want. Then it is to know the product information, answer the relevant questions raised by customers, and sell. Taobao sellers operate refunds in the background, and address modification is also something Taobao customer service must know. Taobao assistants also need to be familiar with it, and they also need to know the product's simple shelves, modify the details page, and modify the title.
If you want to open your own shop as a seller and do customer service, you need to know more about software, some of which are essential.
1. Taobao Assistant-Baby Management Tool
Taobao Assistant is a powerful client tool software, which can help you edit baby information, upload baby in batches quickly, and provide a convenient management interface.
2. Yun Lan statistics-statistical tools of data.
Comprehensive statistics of shop interview information, multi-faceted understanding of visitors' preferences, convenient to formulate sales strategies, direct desktop opening and viewing, convenient and fast, and visitors "ding" a reminder.
3. Cattle Image-Taobao Photo Making Tool
You can freely set text and picture watermarks, easily make baby pictures that are both anti-theft and full of personality, compress the picture size in batches, generate pictures suitable for Taobao shops with one click, and add watermarks and borders in batches to make baby pictures more beautiful!
4. Tianji Taobao Supply Manager 1.0- Supply Management Tool
This software is mainly used to record the source address of Taobao goods. For example, if you are a new seller of Taobao, you can call other people's products directly in Taobao because you have no supply at first. At this time, you can use this software to record.
5. Taobao seller website navigation-navigation tools
Specially for Taobao sellers' website navigation, providing Taobao sellers with common websites such as Taobao source, shop decoration, commodity packaging and Taobao software. , to provide convenience for sellers, favored by Taobao sellers.
6. Ten thousand sales-Taobao shop decoration tools
A Taobao shop decoration tool with different marketing strategy templates (discount, group purchase, spike, Lenovo, etc. ), different templates for product positioning and promotion (clothing, shoes and hats, household digital, jewelry and beauty, food and health care, etc.). ), and the different templates of holiday marketing promotion have obvious effects on improving the efficiency of store decoration.
7. Taobao Store Baby Link Extraction Tool
Find the seller you are interested in and copy its website; Enter the URL, and the software will automatically start searching all the baby links under the current seller; Double-click an item to open the baby link; Export Text button, you can export the searched links to a text file, one line at a time.
8. Taobao Bangjiabao Template Monopoly-Shop Decoration Tool
Opening an online shop requires a certain amount of capital investment. When you don't have a budget for templates, or don't know how to use templates at all, this software is sent to play.
Taobao shop 1 customer service permission setting method. After logging into Taobao account on Taobao homepage, click the seller center above to enter the seller center for management;
2. after entering the seller center, navigate to store management-> sub-account management on the left;
3. After entering the sub-account management page, you can see the number of sub-accounts that your online store can create at present;
4. The sub-account setting is relatively simple, as shown in the figure. You can see the latest information on the bulletin board. The operating instructions instruct novices how to set sub-account permissions, create sub-accounts, and click "New Employee" in the red box above the picture.
5. Enter the creation page, you can see the basic information that needs to be filled in, and fill it in as required. It should be noted here that the sub-account name cannot be modified at present, so the creation time should be cautious. In addition, the position of the account name, the colon in the middle, is the English version of the colon.
6. After filling in its account information, set its permissions below;
7. Click OK at the top to create a new account, and a sub-account will be set. Pre-sales customer service is placed in the pre-sales customer service department, and after-sales customer service is placed in the after-sales. Set permissions for each customer service (according to the manager's own requirements).