(2) Organize customer information, and the customer service specialist carefully extracts customer information files every day in order to pay attention to the dynamics of these customers.
(3) Record and summarize the consultation contents, analyze them in time and feed them back to the customer supervisor.
(4) Pay an irregular return visit to customers. Through the return visit, we can not only understand the needs of different customers and market consultation, but also find out the shortcomings in our own work, remedy and adjust in time, meet customer needs and improve customer satisfaction.
(5) After receiving the complaint, it shall be handled immediately. Pay a return visit in time after handling, so that customer complaints can be solved efficiently and satisfactorily, and complaint filing materials can be established.
(6) Closely communicate with other departments, participate in marketing activities and assist in marketing.
Extended data:
Requirements of Customer Service Specialist in Automobile 4S Shop
(1) Experience in customer service and telemarketing is preferred, with strong sense of responsibility and clear thinking.
(2) Mandarin standard, articulate, understand consumer psychology. Strong language skills and good communication skills.
(3) Good working attitude and timely service for customers.
(4) Have a good sense of sales and service, be patient and meticulous, and be quick-thinking.
(5) Skillful use of computers and familiarity with office software and network tools.
Four qualities that a customer service specialist in an automobile 4S shop should possess.
(1) psychological quality: flexible adaptability, pressure resistance, emotional self-regulation and so on.
(2) Personality quality: patience, tolerance, sincerity, modesty, sense of collective honor, etc.
(3) Skills and qualities: automobile industry knowledge, language ability, communication ability, telephone communication ability, etc.
(4) Comprehensive quality: "customer first" service concept, independent work handling ability, problem analysis and solving ability, interpersonal coordination ability, etc.