Before you know it, the year will be over. Looking back on the past year, while we have made achievements, we have also found shortcomings and problems in our work. It's time to make a comprehensive summary of our work this year. Presumably, many people are worried about how to write a year-end summary. The following is a summary of my personal work at the end of the year (generally 6 articles), which is for reference only and I hope it will help you.
Window Year-end Personal Work Summary 1 20xx Over the past years, under the cordial care and correct guidance of the leaders, I have worked hard and worked hard to successfully complete various tasks. The following is a brief summary of the work this year:
First, service first, enthusiastic work.
Window work is the forefront of the work of (company name), the front line of serving the people and the important post of truly serving the people. For those who come to handle affairs, I always receive them politely, explain patiently and serve warmly, so that they can really feel at home. Even if I encounter difficulties or misunderstandings, I will be courteous, stand in the other side's position and angle, and solve the problem in a gentle way.
Second, carefully review and strictly control.
Every day, many people come to my responsible position to handle and wait for business. For every shop assistant, this procedure is of great significance, and it can even be said that it is an important property for them to settle down. Therefore, we should not ignore it or tolerate any carelessness. In the whole year of 20xx, I completed two business transactions seriously and responsibly, without any mistakes, which was widely praised.
Third, work hard and work overtime.
Window work is a job that directly serves the people, which determines that the nature of this kind of work is relatively flexible rather than fixed, so there are many times of overtime. Sometimes, when the clerk takes a long time and the procedures are complicated, he should be patiently explained and finally handled properly. In case of overtime, I will also actively adjust my mentality, carry forward my spirit, and motivate myself to do a good job after eight hours with a high sense of responsibility and mission 100%.
Fourth, give full play to the waste heat and be willing to contribute.
In addition to work, I also actively participate in various cultural and sports activities organized by the unit. As a trade union of the unit, I organized and participated in X activities and X activities for 20xx years, which contributed to the development of the unit's cultural and sports career, cultivated sentiment, enriched life and enhanced friendship.
Fifth, actively study and improve progress.
There is no end to learning, especially in this era of knowledge explosion and exponential growth of information. Only by continuous learning can we be comfortable in the ever-changing times. In 20xx, I made full use of my spare time for further study. Participated in the training and study of X at the weekend, and signed up with excellent results. Through study, I not only greatly improved my professional ability and work efficiency, but also improved my ability and quality, laying a solid foundation for meeting bigger and more complicated work challenges.
Summary of Personal Work at Window Year-end 2 In order to conscientiously implement the spirit of the 19th Party Congress and the deployment requirements of governments at all levels to strengthen spiritual civilization construction, and consolidate the achievements in the creation of civilized cities in China, according to the document requirements of "Implementation Plan of Civilization Creation Activities in Ningbo Health and Family Planning Service Window Units" and "Implementation Plan of Civilization Creation Activities in Central Public Service Units", Jiangdong Sub-center has formulated a civilization creation activity plan with "beautiful environment, excellent order, fine service, strong atmosphere and good evaluation" according to the actual situation, and usually works in practice. The creation of public service civilization is summarized as follows:
First, seriously carry out publicity and education.
At the meeting of the sub-center, the spirit of the notice of the Municipal Civilization Office on "Overall Plan for Deepening the Civilization Creation Activities of Public Service Window Units in Ningbo" and the specific requirements of the center on civilization creation were conveyed, which made everyone realize that the civilization creation activities of window units can improve the quality of cadres and workers and solve outstanding problems in service quality and industry atmosphere, which should not only be implemented in the creation stage, but also be maintained after the creation. In this way, everyone can unify their thinking and form a joint force, which is not only conducive to the promotion of the creation activities, but also conducive to the maintenance after the creation.
The second is to implement rectification according to the standards.
According to the outstanding problems existing in the creation plan and scope, the sub-center puts forward targeted rectification measures and ensures that they are put in place.
(1) Ensure a beautiful environment. Carry out a thorough environmental transformation of each site, sort out the original messy items, clean up the useless ones, and classify all the remaining items according to their use functions for easy access and replenishment. Unify the placement of various medical devices, consumables and documents in the ambulance compartment to ensure that the quantity is sufficient for use at any time. Sub-centers constantly strengthen inspections in their daily work, put forward problems in time when they find them, and strictly implement rectification.
(2) Highlight superior orders. Ambulances are parked in an orderly way, with the front facing outwards, so as to get out at any time. Private cars are parked according to the relevant requirements of the hospital. Since the implementation of the founding work, ambulance parking has been well implemented, and the phenomenon that the front of the ambulance is parked outward has not been found in the usual inspection, and the parking of employees' vehicles has also been significantly improved. At the same time, we also put a convenience service box on the ambulance, with built-in mineral water, umbrellas, reading glasses and other items for patients to take at any time.
(3) Strive for quality service. Sub-centers strengthen the inspection and supervision of service concept, service attitude, service behavior, service language and service tools on a daily basis, and make timely rectification when problems are found. At the same time, we also put forward many requirements in the rescue of critically ill patients and the control of first aid principles. When problems are found, they will not only be emphasized at the sub-center meeting, so as to prevent similar incidents from happening again, but also give targeted guidance to the parties, analyze the causes of the problems and propose effective solutions.
(4) Pay attention to the strong atmosphere. The sub-center pays attention to the creation of the atmosphere of internal civilization creation activities, regularly supervises and persuades uncivilized behaviors, and places a leaflet on "Ningbo Municipality's Regulations on Promoting Civilized Behavior" in a prominent position in each ambulance. The sub-center also pays attention to cultural construction, and actively organizes personnel to participate in recreational and sports activities such as recuperation, mountaineering and autumn outing, as well as public welfare activities such as voluntary blood donation and charity one-day donation. By participating in these activities, communication and feelings are promoted, which is conducive to better work in the future.
(5) Pursuing good evaluation. The sub-center attaches great importance to people's evaluation of the service level and service ability of emergency personnel. In view of the dissatisfaction of the center's short message return visit system, the sub-center will conduct telephone communication again to learn more about the problems existing in the service process, make a reasonable explanation for the failure to obtain the satisfaction of the clients due to objective conditions, sincerely apologize for the patients' dissatisfaction with the service attitude and on-site disposal, and punish the relevant responsible persons in accordance with the relevant assessment regulations of the center, and criticize and educate them at the sub-center meeting to prevent similar incidents from happening.
Three. Existing problems and future efforts
Through the window civilization creation activities, the overall service concept, service attitude, service level and service environment of the sub-center have been significantly improved. However, due to the low personal quality of some staff in the sub-center, the overall concept is not strong, and there is still a certain gap between the sub-center and the establishment goal in terms of environmental sanitation, smoking ban and tobacco control. It needs to be constantly urged and corrected in the daily work management in the future to make the sub-center civilization creation activities achieve greater results.
Window Year-end Personal Work Summary 3 Time flies, a tense and fulfilling year has passed. During this year, I worked and studied here, constantly honed my working ability in practice, and greatly improved my professional level. This is inseparable from the help of leaders and everyone's support. Thank you very much!
As a cashier, I sit in front of different faces and smile at the computer every day, mechanically repeating simple collection and payment operations. I don't need high technical content, and I don't have to bear the great pressure of entrusting my life like doctors in other departments. This may also be the charging work in everyone's eyes. In fact, the cashier's job is not just to collect money and ensure accuracy. The cashier not only represents the image of the hospital, but also maintains the image of the hospital at all times. A good toll collector will give patients a spring service in the shortest time and be satisfied with the charge. I have also defined a new work direction and goal for myself: to minimize the refusal of visas in our hospital, and at the same time to master the medical insurance policy more. In order to achieve this direction and goal, I have also made a small plan, trying to accumulate more in my work, think more in my study, and give more feedback when I find problems.
I will work harder after xx years:
1, further improve service level, reduce errors, ensure service quality and satisfy patients. Patient satisfaction is the best praise for my work;
2. Seriously study medical insurance knowledge, master medical insurance policies, and cooperate with the medical insurance office to make preparations for real-time credit card swiping according to hospital requirements;
3. Strictly abide by the various systems of outpatient charges and hospitalization charges to ensure that the money certificate is consistent; Strengthen communication and cooperation with various departments, make maximum use of the existing resources of the hospital, serve patients and contribute to the development of the hospital.
Finally, I would like to thank the hospital leaders and colleagues for their trust, support and care and help in my work and life. This is the greatest affirmation and encouragement to my work, and I sincerely thank them! In the future work, I urge leaders and colleagues to correct me. Your criticism and correction are the driving force for my progress. Here I wish our hospital to become a banner of the medical and health system.
Summary of personal work at the end of the year at the window 4 Since I worked in the central window, under the dual leadership of the central leadership and the bureau leadership, and with the care and help of my colleagues, I have strived to build the window of the Family Planning Bureau into a window with better service, higher efficiency, more convenience and better image according to the goals of speeding up examination and approval, improving service quality, enhancing image and improving the satisfaction of enterprises and the masses.
First, study hard and improve your own quality in an all-round way.
I insist on combining theoretical study with practical work, and constantly improve my political quality and theoretical level.
As a window worker, it will be difficult to adapt to the work of the window if you don't master the business knowledge. It is not easy to do window work well and gain social recognition. As the window staff of the Family Planning Bureau, I always abide by the relevant laws and regulations, abide by the rules and regulations of the center, and work actively. I have never relaxed my study of our business knowledge in order to apply it to my work.
2. Administrative license according to law.
I deeply feel the difficulty of front-line work and the great responsibility. In strict accordance with the provisions of laws, regulations and rules, the conditions, procedures, time limits and charging standards for administrative licensing shall be handled, so as to achieve administration according to law, act according to regulations, standardize civilization, improve procedures and have no illegal acts. For the convenience of the masses, the guide, approval form and internal work flow of administrative licensing examination and approval items stationed in the center are publicized on the window and online, and administrative licensing items are accepted and delivered uniformly by the window, so as to realize the openness of government affairs and the sunshine of service process. If the applicant's application is not within my authority according to law, I will immediately make a decision not to accept it and inform the applicant which administrative organ to apply to. Within the scope of my bureau's functions and powers, if the materials are complete, it shall accept the application for administrative license; If some application materials are incomplete or do not conform to the statutory form, the applicant shall be informed of all the contents that need to be corrected at once.
Third, perform their duties and improve service efficiency
The government service center represents the image of the government, and the window represents the overall administrative licensing function. Try to be warm and thoughtful in service and skilled in business, and give correct answers to customers' inquiries; Where the masses have doubts, they can patiently and meticulously explain and explain until they understand; When receiving foreign customers, answer in Mandarin; When the client has a limited educational level and can't fill in the form, he can take the initiative to guide or ghostwrite; Customers can take the initiative to get up and say goodbye when they leave, and there is no taboo in using services during the service process; Can take the initiative to say hello when answering the phone, without uncivilized or insulting words. Loyal to their duties, love their jobs, rigorous and pragmatic; Unite and coordinate the promotion work of this unit; Actively find ways to solve problems for the masses and have a solid work style. There were no disputes and unpleasantness with customers, and there were no complaints and reports for failing to perform their duties.
Year-end Personal Work Summary 5 Since the beginning of this year, due to the heavy task of post-disaster reconstruction, the workload of the Economic Commission's window has greatly increased, and the number of cases handled from June 5438 to September alone reached 2 17 (the annual number of cases handled was 153). In particular, the complexity, seriousness and importance of the bidding work require the window staff to have a strong policy level and sense of responsibility, so we have to overcome the shortage of manpower and time. With the support and help of leaders at all levels, we worked hard, stuck to our posts, United and civilized, and successfully completed our work tasks with high quality and efficiency. The highlights of its work are: paying close attention to infrastructure construction, consolidating weak links, improving service level, achieving standardized system, fast work and humanized service, which shows the work style of the Economic Commission with strict discipline, rigorous work and enthusiastic attitude.
The annual work and next year's work arrangements are reported as follows:
I. Summary of work
1. In accordance with the requirements of the Notice of the Office of the Municipal Government on Printing and Distributing the Main Points of the Municipal Government's Open Government Affairs, we further cleaned up and standardized the administrative examination and approval items, contents and procedures, and standardized the administrative examination and approval items, procedures and work guidelines. At the same time, according to the requirements of the municipal government, we have sent our administrative examination and approval and public services to the office of the leading group for the reform of the municipal administrative examination and approval system, which is uniformly disclosed on the website of the municipal government.
2, in strict accordance with the procedures and time limit in accordance with the law to accept, review, report, certification, filing and other administrative examination and approval matters. , earnestly perform the duties entrusted by the Economic Commission. From June to September this year, 2 17 administrative examination and approval items have been handled. Among them: 29 technical transformation projects were put on record; 7. refined oil business license; Issued 59 coal business qualification certificates; 2. Confirmation that the imported equipment used for technical transformation projects shall be exempted from customs duties and import value-added tax; Nine resources comprehensive utilization enterprises (including power plants) were identified; Approved 8 bidding projects; 25. The bidding project for the record; Supervision of 29 bidding projects; Handling 5 bidding complaints; Renew 27 coal business qualification certificates; (two) the power facilities protection zone construction work permit; Consultation 14 pieces; 1 annual inspection of sales license for civil explosives; 1 renewal of sales license for civil explosives.
3. Deal with bidding complaints seriously and according to law. This year, our office accepted five complaints (reports) about bidding.
First, handled the complaints of Guangxi Construction Engineering Group;
The second is to deal with complaints about bidding activities of high and low voltage distribution equipment in cigarette factories;
The third is to deal with complaints from Shuxing boilers;
The fourth is to deal with the bidders' complaints about the bidding of the joint workshop of tobacco factory mechanism.
The fifth is to deal with complaints from the provincial chemical construction corporation in Europe.
First, organize relevant departments and personnel to investigate, collect evidence and verify the objections raised by the complainant according to law, and promptly report the investigation facts and handling conditions, and handle them according to procedures. Because the investigation facts are clear, the procedure is legal and the law is accurate, the complaint (report) has been properly handled, and the complainant (reporter) has not raised any objection after receiving the handling opinions, thus fulfilling the supervision responsibility of the bidding work and ensuring the smooth development of the bidding work.
4. Strengthen the basic work of file arrangement. The filing documents of technical transformation, resource comprehensive enterprise confirmation, refined oil and so on were comprehensively cleaned up and filed, and the bidding filing files were established to facilitate the information inquiry of enterprises and relevant departments.
5. Further strengthen policy study and research, and timely grasp and collect relevant national laws and regulations and the latest industrial policies. Organize all department personnel to participate in the training of laws, regulations and policies related to bidding, and further improve the policy ability and professional quality. At the same time, we have also strengthened information submission. At present, 7 pieces of work information have been published on the website of government affairs center and 4 pieces of information1have been published on the government public website.
6. Strengthen the reporting work with the leaders of the Committee. The leaders of our Committee visited the site for many times to guide the work, which enhanced the ability of handling affairs at the window and effectively solved the difficulties and problems existing in the actual work of the department window.
7. Strictly abide by the rules and regulations of the administrative service center, improve the work style, and actively and enthusiastically serve the enterprise. Our window cooperates closely with the relevant business departments of the commission, which greatly reduces the time limit for handling various matters and greatly facilitates the people who handle affairs, and has been widely praised.
This year * * * received three banners and 1 letters of commendation. The completion rate on time reaches100%; The satisfaction rate of business handling and consultation reception reached 100%, and no complaints occurred throughout the year. Established a good image of government service.
Two. 20xx work plan
1, in strict accordance with the procedures and time limit, continue to accept, review, declare, prepare certificates and put on record administrative examination and approval items according to law.
2. Establish an electronic office system and innovate the electronic mode of government services. Establish a standardized information inquiry system, input enterprise-related information, relevant laws and regulations, policies and service guides, and provide enterprises with services such as information inquiry of policies, service guides and processes, and publicity of examination and approval results.
3. Further strengthen policy study and research, grasp and collect relevant national laws and regulations and the latest industrial policies in time, and further improve policy ability and professional quality.
In the future work, we will, as always, be strict with the requirements, keep pace with the times, and make contributions to further improving the investment environment of our city.
It's not easy to do your own thing. In fact, most of us are ordinary people at work, shouting the slogan of economic development, and I will do whatever I want. It was a very simple event, but I think that if we really want to contribute to Taizhou, we must do well every day.
First, study hard, think hard, and constantly enhance the awareness of serving the overall situation. The city is developing and the society is progressing. Only by continuous learning can we emancipate our minds, keep pace with the times, have new ideas, new thinking and new horizons, enhance our sense of development, establish a global concept, consider problems from the perspective of overall interests, examine Taizhou's economic construction and social development with a strong sense of development, openness and opportunity, and promote management innovation.
Second, put yourself in the other's shoes and strengthen the awareness of observing people's feelings. As a staff member of the registration window, I have direct contact with the masses every day. The masses are the direct recipients and feel the deepest. Their evaluation is the most objective, true, fair and authoritative. A person can buy a house several times in his life. This is the first time and probably the last time that ordinary people come to the land department to apply for land certificates. What reason can we not let them go home satisfied? Although some people who come to handle affairs will inevitably have some misunderstandings and complaints, we should also listen patiently, correct them if there is one, and encourage them if there is none. We don't need to argue about anything. If we put ourselves in their shoes, we may understand everything. Therefore, we seriously receive everyone who comes to handle affairs, and diligently handle every file at hand, not because I made a mistake or delayed the materials.
Three, people-oriented, and comprehensively establish the consciousness of serving the people. To serve the people wholeheartedly, we must implement the service concept of "people-oriented", persist in seeking truth from facts and being pragmatic, and the need to establish jobs is our service, and the needs of the masses are our service concept. Do practical things for the masses and enterprises and solve practical difficulties. What can be solved should be solved in time, and what cannot be solved should be explained and communicated well so that the broad masses of the people can understand our work. It is necessary to enhance the sense of mission and cultivate the sense of honor and responsibility in the work of the organs. We must strictly abide by the discipline of the work of the organs and establish a good image of the work of the organs.
The words and deeds of the window staff directly represent the image of the land department. We should always pay attention to standardizing our words and deeds, constantly improve and improve the quality and level of service, strive to establish an image for the land department, win word of mouth, and contribute to Taizhou's economic development.
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