12333 intelligent service system, through the organic integration of 12333 telephone consultation center knowledge base and the massive information resources of the portal website of the Municipal Human Resources and Social Security Bureau, takes the man-machine interactive dialogue service mode as the core, and realizes the innovation of online consultation form and interaction of the website.
12345, a non-emergency rescue service system, is used to help the applicant solve the difficulties and problems encountered in life and production. It is a platform for the municipal party committee and the municipal government to pay attention to people's livelihood and listen to public opinion.
2345 is efficient, because 12345 is a government hotline, which is integrated with the city's hotline and managed by the government. High-tech, fully staffed, able to mobilize all kinds of resources, and strict procedures and rules and regulations. 12333 belongs to the management of human resources department, which is more specific.
Moreover, since 00: 00 on October 30th, 20021,12333 human resources and social security service telephone/kloc-0, it has been merged into 12345 government service convenience hotline in the form of "parallel unified answering". After the merger, the 12333 hotline relies on the 12345 hotline at all levels to provide 7×24 hours of manual service. People can call 12333 or 12345 to consult relevant social policies and reflect their complaints and suggestions.
Precautions for citizens to call the hotline 12345.
1. The help scope is non-emergency. In case of first aid, fire, disaster relief and other emergencies, please dial 120 or10 or19 or 122 directly to avoid delaying the rescue opportunity.
2. The public should call the hotline 12345 to express clearly as far as possible, with specific content and mild tone, and no false report or concealment is allowed.
3. Please do not call the hotline 12345 maliciously. If the hotline resources are occupied for a long time due to malicious dialing of the hotline 12345, which seriously affects the normal working order of the organ, it will be submitted to the public security organ for legal treatment.
4. The government hotline does not accept personal emotional consultation.
Legal basis:
People's Republic of China (PRC) Consumer Protection Law Article 32 A consumer association shall perform the following duties:
(1) Providing consumer information and consulting services to consumers;
(two) to participate in the supervision and inspection of goods and services by the relevant administrative departments;
(three) reflect, inquire and make suggestions to the relevant administrative departments on issues related to the legitimate rights and interests of consumers;
(4) Accepting consumer complaints, and investigating and mediating the complaints;
(five) complaints involving the quality of goods and services, you can apply to the appraisal department for appraisal, and the appraisal department shall inform the appraisal conclusion;
(six) to support the injured consumers to file a lawsuit against the acts that harm the legitimate rights and interests of consumers;
(seven) through the mass media to expose and criticize acts that harm the legitimate rights and interests of consumers.
People's governments at all levels shall support consumer associations in performing their functions.