The calculation formula of flying pigeon's 3-minute manual reply rate index: 3-minute manual reply rate = the amount of messages replied by customer service within 3 minutes/the amount of messages sent by users; Examination time: 08: 00: 00-23: 00: 00; For example, if the customer gets a reply from the manual customer service within 3 minutes, the customer service will add 1 to the message that has been replied within 3 minutes.
1. Notifications for opening web version or PC client:
In the background of Tik Tok Flying Pigeon, open Settings-All message reminder settings in personal information.
2. The mobile APP goes online in time:
When it is not convenient to use the web version of Flying Pigeon to reply to the consultation, you can keep the mobile APP online and make the necessary reply and reply to the consumer's consultation. In addition, the mobile APP opens the corresponding notifications and reminders to avoid missing the consumer news and causing the 3-minute manual response rate to fail to meet the standard.
? 1. Why can't the flying pigeon client log in, prompting that the reporting authority is insufficient?
Please use headline account, volcano account and Tik Tok account to log in as the merchant's main account. This is the login method to create a store. If you can't log in, please log in with a huge engine account. If in doubt, please give feedback to the flying pigeon attendant.
The sub-account of the merchant can log in with the headline account first. If you can't log in, please log in with a huge engine account. If in doubt, please give feedback to the flying pigeon attendant.
? 2. Why did it take so long for offline messages to be distributed to me?
Offline message means that the user consults customer service during non-working hours, or the user leaves voluntarily during the queuing process and never returns to the IM page, and the system will end the conversation and put it into an offline message; Offline messages have a separate processing list. Merchants can arrange separate personnel to deal with it after work, or choose the idle time of the system in the customer service of the merchants, and the system will automatically allocate offline messages. Customer service can find offline messages in a separate list and process them, or open "offline message access", and the system will automatically assign the messages to customer service.
? 3. Why do you continue to reply after turning off the robot?
Opening remarks and frequently asked questions, whether the robot is turned off or not, will be automatically sent by the system as long as the user enters the session; If the robot is turned off, the user will talk directly to the manual customer service, and the robot will not reply.