"At the beginning of April, the developer sent staff to solve the problem of water seepage. After the rain, the problem reappeared. Maintenance personnel were sent on April 19, but it is not known whether it will be repaired this time. " Mr. Zhang said that the property has pushed the problem to the developer, but at present, apart from the problems of water seepage, purple wooden door and security window, the developer has not given a satisfactory solution.
The reporter visited Mr. Zhang's new home twice a few days ago and saw that the two mother and child doors had obvious color difference, and the color of the door was slightly lighter than that of the small door; Security window also looks dirty and old, and the corners and seams are quite worn. Mr. Zhang's mother told reporters that security window has changed itself recently, but the developer of the door has not solved the problem for a long time.
Developer:
When the problem of water seepage is solved, other problems are hidden.
According to the contact information provided by Mr. Zhang, the reporter contacted the residential property investment company in the name of Mr. Zhang's family. When the reporter asked to solve the quality problems as soon as possible, the staff said that all indoor quality problems were the responsibility of the developers. "If there is an indoor quality problem, it can be directly reported to the developer or conveyed to the developer through the property, but it must be solved by the developer." The staff member said.
Subsequently, the reporter contacted China Merchants Property Holdings Co., Ltd., the developer of China Merchants Yonghe Garden in the new district. A man who claimed to be customer service said that they did receive a quality complaint from Mr. Zhang and had begun to solve the problem of water seepage on the roof of the bathroom. However, he said he had other secrets about the door and security window. "security window is old because the warehouse materials have been piled up for a long time, not because the old parts have been used again; As for the color difference of the door, we also proposed to replace Mr. Zhang with a darker door, but it was rejected by the owner. " The man said. In this regard, Mr. Zhang said that the new door used for replacement is actually old, and the nameplate and 3C logo of the two are completely different.
Lawyer:
During the warranty period, the Employer shall be responsible for maintenance and repair.
In view of the above situation, the reporter consulted Lu Feng, a lawyer of Shanghai Cheng Xiao (Suzhou) Law Firm. Lu Feng said that for the newly delivered first-hand houses, according to the Residential Quality Guarantee, during the warranty period, real estate developers should fulfill their maintenance obligations, including leakage and wall cracks. "The housing quality guarantee is a written document that the real estate developer makes a commitment to the buyer on the housing quality when selling a new house to the buyer. With legal effect, the developer shall bear the maintenance responsibility in accordance with the housing quality standards agreed in the housing quality guarantee. "
Lu Feng believes that at present, the main body of maintenance should be the developer. After the handover between the developer and the property, if there are problems in the later period, the property will undertake maintenance obligations. In addition, Lu Feng said that if the doors have serious color difference, security window will replace the old ones, or if the doors and windows are found to be inconsistent with the prescribed brands, the owners can ask the developers to replace them.
(The above answers were published on 20 17-05-03. Please refer to the current actual purchase policy. )
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