When using the monster charging treasure, it was found that there were arbitrary charges on its platform. In order to protect my rights and interests, I want to complain. First of all, we should sort out and collect all kinds of relevant evidence. Then when you complain to 123 15, you can submit relevant evidence, such as orders, payment records, chat screenshots, etc. And provide the reasons for the complaint, the evidence of unreasonable charges and reasonable and legal demands, so that you can complain about the monster charging treasure.
123 15 is the hotline for reporting consumer complaints. Consumers and merchants can call 123 15 to complain when there is a dispute over their consumption rights. 123 15 implements the working principle of "unified acceptance, graded handling, centralized handling and handling according to law". After accepting consumer complaints, 123 15 complaint telephone can effectively help consumers solve consumer disputes and safeguard their own rights and interests. Therefore, it is useful to call 123 15 to complain about monster charging treasure.
What are the job responsibilities of 123 15?
First, safeguarding rights
1. Accepts complaints that consumers' legitimate rights and interests are infringed upon in the process of purchasing or using commodities or receiving services.
2. Accepting reports on infringement of consumers' rights and interests, manufacturing and selling fake and inferior commodities and other economic behaviors.
3. Accepting complaints and reports about farmers' purchase and use of means of production directly used for agricultural production.
4. Mediation of consumer rights disputes between consumers and operators.
5, investigate and deal with cases of infringement of consumers' rights and interests and the manufacture and sale of counterfeit and shoddy goods.
Second, service.
1. Provide consulting services on industrial and commercial administration laws, regulations and rules.
2. Statistics, analysis and collation of business data and information to provide relevant information for market supervision and administrative law enforcement.
3. In accordance with the division of business responsibilities of the administrative department for industry and commerce, relevant complaints and reports that should be handled by other departments within the organ shall be diverted and handed over to other departments for handling.
Third, others.
To undertake other tasks assigned by the leaders.
Reference to the above content: Baidu Encyclopedia-123 15