Complaint mailbox of Ministry of Industry and Information Technology

The complaint telephone number of the Ministry of Industry and Information Technology is12300; Telephone user complaint hotlines of all provinces, autonomous regions and municipalities directly under the Central Government: the telephone area code of provincial capitals (municipalities directly under the Central Government) is+12300, and that of Beijing is 12300. ?

The Ministry of Industry and Information Technology is responsible for:

Responsible for building a strong network country and promoting the implementation of broadband development; Responsible for Internet industry management (including mobile Internet); Coordinate the construction of telecommunication network, Internet and special communication network to promote the sharing of network resources.

Responsible for the construction of network and information security guarantee system in the field of information and communication; Formulate network and information security plans, policies and standards for telecommunication networks, Internet and industrial control systems and organize their implementation, and strengthen the network security review of telecommunication networks, Internet and industrial control systems; To formulate policies, norms and standards for data security management of telecommunication networks and the Internet and organize their implementation; Responsible for network security protection, emergency management and disposal.

According to Article 41 of People's Republic of China (PRC) Telecom Regulations, telecom operators shall not commit the following acts in their telecom business:

1. Refusing, delaying or suspending the provision of telecommunication services to telecommunication users without justifiable reasons;

2. Making things difficult for telecom users by unfair means or retaliating against telecom users who complain.