Performance technology: the perfect combination of content and emotion

In the process of consultation, consultants need to communicate with visitors in various ways to achieve better communication results. This paper will discuss how consultants can combine content and emotion perfectly from two aspects: content expression and emotion expression, so as to provide better consulting services for visitors.

Gentle and respectful wording

In terms of content expression, consultants need to convey information, make suggestions, give guarantees, praise and criticize, give feedback, and let visitors feel concerned and respected. Gentle and respectful wording, avoid imposing your own views on others, and provide visitors with a broader space for thinking.

Sincerity and * * *

In terms of emotional expression, psychological counselors need to share their emotions and emotional States in communication, so that visitors can feel sincere and * * *. Emotional expression not only satisfies the counselor's desire to express, but also promotes the narrative and consultation process of visitors. Therefore, the way and content of emotional expression need to help visitors communicate and grow.