The after-sales customer service personnel who answer the phone are trained by gas professionals before they can take up their posts to serve you, 24 hours a day. The online time of the service line is: 08: 00 am-20:00 pm. Switch to intelligent voice from 20: 00 to 8:00 the next day.
Main responsibilities of 24-hour service hotline of gas company
Accept the consultation, complaint, appointment, emergency rescue and maintenance services provided by gas users by telephone. Customer service staff will solve or distribute work orders online according to the telephone content, and will deal with related problems as soon as possible after receiving the call. Companies that can't handle the phone will arrange employees to come to the door according to the actual situation to ensure that the problems reflected by users can be solved in time, so that the people can use gas safely and safely.
Strengthen the smooth operation of high, medium and low pressure gas pipeline networks; Formulate corresponding emergency plans to ensure that people use gas; Adhere to the leadership shift system and be on duty 24 hours a day during festivals to ensure that maintenance personnel are in an emergency state.