In 2003, the former Ministry of Labor and Social Security applied to open the national telephone consultation service number "12333", and then issued the Notice on Developing the Telephone Consultation Service of Labor and Social Security (Letter No.84 from the Ministry of Labor and Social Security [2003]) and the Guiding Opinions on the Construction of the Telephone Consultation Service System of Labor and Social Security (Letter of Labor and Social Security [2004]/KLOC)
After the establishment of Ministry of Human Resources and Social Security, the Notice on Continuing to Use the National Public Service Numbers 12370 and 12333 (No.35 [2009] of the People's Social Information Letter) was issued, and it was made clear that 12333 was used to provide human resources and social security services to the society. 12370.
12333 function:
The telephone consultation service of human resources and social security has played a great role in people's livelihood services. It not only becomes an important way for the broad masses to understand the information of labor security policies and safeguard their legitimate rights and interests, but also provides an important reference and basis for policy formulation, and also provides a channel to alleviate or solve problems, thus dissolving contradictions in the bud.
At the same time, there are still some problems in system construction and business development in various places, which are mainly manifested in: the lack of unified standards and norms for system construction and business development; The form and content of telephone consultation service need to be further improved; Further research is needed in the interconnection of telephone consultation service systems in various places, the business collaboration between telephone consultation service system and core business system, the interaction between telephone consultation service system and 12333 website, and how to bring personnel services into the scope of telephone consultation service.
Refer to the above? Baidu Encyclopedia-12333