1, Introduction
Course consultants are course salesmen, who provide professional course system explanations to consulting clients, formulate personalized and professional learning courses according to their needs, and finally realize course sales.
According to the actual situation of students, arrange courses reasonably to achieve students' expected learning goals. Learning consultants visit students face-to-face and by telephone once a week to understand and track their classes, and talk by telephone once a week to create learning opportunities and supervision for students.
2. Statement of work
Be responsible for the promotion of courses and provide customers with professional explanations of the course system; Design a professional and personalized curriculum system for customers to meet their needs. And promote the signing of classes; Complete the work plan and monthly course sales task on time, and maintain the database of potential customers and students.
Follow up the payment process of course fees, establish a good relationship with students, and help students achieve their learning goals. Participate in meetings and training regularly, and complete daily sales report and contract modification.
Precautions for course consultants:
1. Don't confront customers.
There are two kinds of confrontation: the first is that when the values expressed by customers are inconsistent with their own, the course consultant replies in negative language, and the second is that when customers don't understand the course consultant, the course consultant tries hard to explain and try to prove that he is right, which will only make you farther and farther away from customers.
2. Don't judge customers subjectively.
No matter what the customer says and wears, don't think that he can't afford it. Generally, the more successful people are, the less they will arm themselves with clothes. Parents who attach importance to their children's education abound, and good consultants should respect their clients' wishes even if they know that they will not pay the bill for the time being.
Don't just talk but don't listen.
This question seems simple, but many consultants don't pay much attention to it. If you only care about your own happiness, you will feel a strong sense of pressure at first, and then you will feel that you are selling to customers. Third, you will make a mistake.