Hello, I'm sorry for the trouble! According to your feedback, if other network functions of the TV can be used normally, it means that there is nothing wrong with the TV, and the online video playback in bestv failed, which may be due to the source problem of bestv. At present, bestv is responsible for updating and maintaining online video resources and programs in bestv. For information about abnormal use of film sources, I suggest you consult the customer service in official website and bestv. Website:/
Thank you for your consultation and wish you a happy life!