Yibin Wuliangye Airport Service Commitment:
1. Set up an airport complaint telephone number: 083 1-8036024 to ensure that the complaint response rate reaches 100%. Complaints that cannot be answered immediately will be returned to passengers within 7 working days.
2. Set up an airport information service hotline: 0831-803611to provide manual telephone service for passengers during the flight.
3. Set up Yibin and Zigong city terminals to provide passengers with flight information inquiry, ticket sales, waiting, through train transfer, check-in, freight transportation, tourism and other consulting services. Yibin Bus Terminal Service Hotline 083 1-8225555 and Zigong Bus Terminal Service Hotline 0813-21011provide manual consultation service for passengers during business hours.
4. Go through the check-in procedure, starting with the valid certificate of the passenger, which does not exceed 3 minutes/person. If possible, try to meet the individual needs of passengers for seats.
5. Under normal circumstances, 95% of outbound passengers on domestic flights queue up for security check for less than 6 minutes.
6. If there are late passengers between 30 minutes and 20 minutes (inclusive) before the flight takes off, try to help them make a good trip according to the specific situation.
7. During the epidemic period, free parking service will be provided in social parking areas (except exclusive parking areas) in the airport, and the official charging time will be subject to the airport announcement.
8. The first checked baggage will be discharged to the baggage carousel within 15 minutes, and the last baggage will be discharged to the baggage carousel within 35 minutes.