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12 123 is the unified service telephone number of China public security traffic control department. By developing a unified short message platform software, the short message service connects with the short message gateways of China Mobile, China Unicom and China Telecom, sends short messages with the number of 12 123, and provides information push services such as business notification and warning education. From June 2009 1, 2065438, this number promoted the traffic control voice service hotline, providing services such as traffic control business consultation, information inquiry and business acceptance.
The Ministry of Industry and Information Technology recently agreed to use "12328" as the national unified special service number for the supervision telephone of transportation services, which is the unified supervision telephone for social public welfare services in the transportation industry. 12328 its main functions include service supervision, complaint reporting and consulting services in the transportation industry, and its business areas mainly cover road transportation, highways, waterways and other industries.
12328 telephone system construction will adhere to the local-oriented and networked operation, and give full play to the local main role. Relying on the existing service supervision telephone system in various places, call centers will be built mainly in cities above the prefecture level, and a unified and standardized 12328 telephone system will be built nationwide; Adhere to centralized acceptance, carry out their duties, complaints handling, consulting services and other services have been significantly improved, and the three-level network operation of the Ministry, province and city has been realized.
Telephone 12328 will be opened in batches according to the principle of step-by-step implementation. Before the Spring Festival this year, some cities with good foundations will be selected in advance to open the 12328 telephone, and the telephone will be fully opened in cities above the prefecture level by the end of 20 14.
From February 20 1 may/day, the "12328" traffic service supervision telephone was officially opened in this city (Shanghai). The service supervision telephone covers various transportation industries (formats) such as public transportation, taxis, inter-provincial passenger transportation and freight transportation in this city. The public can call the service supervision telephone to reflect the demands and suggestions of the transportation industry related to service quality.
According to the requirements of the Notice of the Ministry of Transport on the Implementation Plan of "12328" Transportation Service Supervision and the spirit of the instructions of the Municipal Transportation Commission on actively doing a good job in the opening of "12328" in Shanghai, and in accordance with the working principle of "covering industries, adapting measures to local conditions, practicing economy and paying attention to actual results", the urban transportation industry in this city actively does a good job in "65438+" Inter-provincial passenger transport industry will publicize the opening of "12328" service supervision telephone in time by means of publicity banners, LED display screens and broadcasting at passenger stations and crossings. At the same time, various industries will further standardize the "12328" hotline disposal process and do a good job in hotline statistics and analysis.